Shipping/Receiving Associate

Job Description

Job Description

MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sales, service, training, parts and supplies in the nation. MXR is a full-service medical imaging company, offering an array of services that rival OEM service programs. The MXR product portfolio is diverse in options of new, used and reconditioned equipment for CT, MR, ultrasound, DR, CR, x-ray and ultrasound probes. The assortment of consumable and durable goods spans multiple product categories including film, radiation protection, contrast and contrast-delivery systems, patient positioning and transport, markers, quality assurance, phantoms, and much more.

The experienced sales and service staff at MXR consults with customers to design the best solution based on facility-specific needs, budget and functional requirements. Representing multiple manufacturers gives MXR the ability to sell the best-proven equipment for each situation. As a full-service medical imaging company, MXR can deliver the equipment, do the installation, maintenance, perform warranty work, provide parts and even train the facilities' engineer on maintaining the equipment. Our customers can choose levels of service support that fits their organizational needs and budget.

Position Description:

The Shipping & Receiving Associate is responsible for directing the activities involved in shipping and receiving customer-owned product, purchased product, and NIS product. Duties include, but are not limited to: assembling, verifying, packing, addressing, stamping or labeling, selecting delivery method, arranging transportation/carrier, and documenting outgoing product and materials; receiving, unpacking, verifying, and recording incoming product and materials; comparing identifying information and counts; weighing and measuring items for incoming and outgoing shipment against bills of lading, invoices, orders or other records and delivery of material or products to internal departments.

Roles & Responsibilities:

• Examine contents and compare against records (i.e., manifests), invoices, or orders to verify the accuracy of incoming and outgoing shipments. Ensure that incoming shipments are properly received into Nationwide's computer system.
• Determine the most efficient and cost-effective shipping method and carrier for materials and products, applying knowledge of shipping procedures, routes, and rates. Ensure that outgoing materials and products are properly packaged, labeled, tracked, recorded, and entered into Nationwide's computer system.
• Pack, seal, label, and affix postage to prepare materials and products for shipping utilizing devices such as hand tools, power tools, postage meters, etc.
• Record shipment data such as weight, charges, space availability, damages, and discrepancies.
• Prepare documents such as work orders, bills of lading, and shipping orders to route materials and products. This includes parts for repair shipped to and received from different repair facilities.
• Contact carrier representative to make arrangements and issue instructions for shipping and delivery of materials.
• Deliver or route materials to departments utilizing devices such as hand trucks, conveyors, sorting bins, pallet jacks, etc.
• Confer and correspond with established representatives to rectify problems such as damages, shortages, and nonconformance to specifications.
• Resolve inbound and outbound customs issues timely and efficiently.
• Participate in on-call rotation for parts shipping.
• Requisition and store shipping materials and supplies to maintain appropriate inventory of stock.
• Expand knowledge of proper packing materials and methods in order to ensure that materials and products are secure during shipping and arrive damage-free at their destination.
• Continually improve processes and work flow.
• Adhere to Nationwide's Quality System standards and procedures and ensure that customer requirements are met.
• Other duties as assigned.

Requirements:

Education

Required

• High School Diploma or equivalent

Preferred

• Some college desired
• Accounting Skills

Experience

• 3+ years direct experience in shipping/receiving and transportation
• Inventory Control experience desirable
• Expert knowledge and hands-on experience in the packing and shipment of medical devices
• Knowledge of transportation principles and methods for moving goods by air, ground, rail, etc. and their relative costs, advantages, and limitations
• Demonstrated experience in carrier selection and utilization of carrier shipping software (for example, FedEx, UPS, and DHL)

Travel

• Valid and active driver's license
• Must have reliable transportation and proof of auto insurance
• Willing and able to undertake after-hours travel to carrier offices, drop-boxes, and airports

Competencies

• Proficient in basic MS Office applications (Excel, Word, Outlook)
• Excellent verbal and written English language and communication skills with internal and external customers; understands the importance of delivering messages in a professional and responsive manner
• Team player; willing to go above and beyond to help others
• Analytical, able to reason and evaluate information and make correct decisions
• Builds mutual trust, respect, and cooperation among team members and other employees
• Assesses customer needs and ensures customer satisfaction
• Responsive to requests in a pleasant cooperative manner
• Positive, professional attitude; ability to stay calm in stressful situations
• Demonstrated ability to work well with individuals at all levels of the organization
• Willing and able to be on-call after hours to assist in shipment preparation or delivery to airports or carriers

Physical Requirements

• Able to lift up to 75 pounds to table height on occasion
• Able to sit, stand, bend, crouch and climb
• Able to operate a forklift or to be certified to operate a forklift within 8 weeks of hire

• Able to work in a regulated medical environment and warehouse conditions