Caregiver Success Assistant

Company Description

Caregiver Success Assistant - Benefits

• Compensation: $24/hr - $26/hr (Negotiable)
• Type: Full-Time
• Location: On-site
• Schedule: Monday - Friday; 8:00 am-5 pm
• Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings
• Generous PTO Plan (3 weeks) and encouragement to USE IT!
• 6 holidays
• 5 sick days
• Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth.
• Open Doors, Open Minds: Transparent leadership that listens and values your voice.
• Feel the Love: Here, you're not just an employee-you're family.
• Work-Life Bliss: Team outings, company events, and a commitment to putting you first.
• An Office That Feels Like Home: Modern, welcoming, and dog-friendly (as long as Fido's well-behaved!).

About Us:

At Care Partners At Home, we believe in making a meaningful difference in the lives of our clients and their families by providing compassionate, reliable, and personalized care services. We are a trusted leader in the home care industry, dedicated to creating an environment where clients feel supported, caregivers feel valued, and our team members thrive.

Our mission is simple: to deliver exceptional care with heart. We pride ourselves on fostering a culture of collaboration, innovation, and professional growth. Whether it's empowering our caregivers, ensuring the highest standards of service for our clients, or supporting our team behind the scenes, we are united by our commitment to making care personal.

When you join Care Partners At Home, you're not just taking a job-you're joining a family that values your talents, invests in your growth, and appreciates the work you do to make a real impact.

If you're looking for a rewarding career where you can grow, feel supported, and truly make a difference, Care Partners At Home is the place for you!

The Caregiver Success Assistant provides administrative and operational support to the Caregiver Success team, working under the direction of the Caregiver Success Manager. This role owns critical back-office functions that keep Care Partners at Home's Personal Care Attendant (PCA) workforce compliant, fully documented, and set up for long-term success. The ideal candidate is highly organized, detail-oriented, and comfortable operating in a fast-moving, people-centered environment.


Caregiver Success Assistant Requirements:

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; associate's degree or some college coursework in Human Resources, Business Administration, Healthcare, or a related field preferred.
• 1-2 years of administrative, HR, or healthcare support experience preferred; experience in home care or a related healthcare setting is a plus.

Knowledge, Skills & Abilities

• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• High attention to detail, particularly in document review, data entry, and compliance tracking.
• Clear written and verbal communication skills; comfortable conducting professional outreach to field staff.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn care management platforms such as AlayaCare.
• Collaborative mindset with a genuine interest in supporting caregivers and contributing to a high-performing team.
• Ability to handle sensitive and confidential employee information with discretion.

Essential Functions:

• Support caregiver onboarding and training by serving as backup facilitator for PCA New Hire Orientation and in-person safety equipment training sessions
• Maintain knowledge of onboarding workflows, HCO compliance requirements, and service line procedures across Regional Center, CalAIM/Medi-Cal, and Private Pay programs
• Manage and maintain caregiver personnel files, ensuring all documentation is complete, accurate, compliant, and audit-ready throughout employment
• Track and organize employment eligibility records, certifications, signed agreements, licensure, and program-specific compliance documentation
• Monitor caregiver credential expirations including CPR, TB tests, driver's licenses, and other required clearances, while conducting proactive outreach to maintain compliance
• Document outreach efforts, escalate compliance concerns when necessary, and coordinate with teams to prevent service disruptions
• Provide administrative and operational support to the Caregiver Success team through data entry, reporting, onboarding trackers, compliance dashboards, and process improvement initiatives
• Collaborate cross-functionally with Caregiver Success Specialists and Family Care Advisors to resolve documentation gaps and support onboarding efficiency

Job Description

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.