Customer Service Representative

Are you organized, customer-focused, and ready to grow your skills in an office environment? Join U.S. Water Culligan Group, one of the largest Culligan franchisees in North America, and work for a brand recognized worldwide for quality, service, and innovation.

This is your chance to work in office administration and customer service for a respected industry leader, offering best-in-class products, a supportive team, and a workplace where your ideas and contributions truly matter.

We provide competitive compensation, a great benefits package, and ongoing training and development to help you succeed long-term.

WHAT WE OFFER

As a Culligan Customer Service Representative, you’ll have the opportunity to watch both your career and earnings potential take off.

Why Choose Culligan?

Big company with a small-company feel

Hourly wage + lead fees

Commission and Monthly bonus opportunities

Full benefits package after the 1st of the month following 60 days of employment

Our Benefits Include:

401(k) plans with company match

Company-paid portion of Medical Insurance; Dental & Vision Insurance Available

Company-paid Life Insurance (optional buy-up available)

Flexible Spending Programs

Employee discounts

Employee Assistance Program

Referral program

Paid Time Off

Professional development assistance

Opportunities for advancement

Onboarding Program

Requirements

We Are Looking for Candidates Who:

Excel in customer service and enjoy helping people

Are organized, detail-oriented, and able to manage multiple tasks at once

Communicate clearly and professionally—both verbally and in writing

Are comfortable working in a fast-paced office environment

Can handle customer concerns with patience, empathy, and problem-solving

Are dependable, self-motivated, and able to work independently as well as on a team

Have basic computer skills (email, scheduling, data entry; CRM experience a plus)

Can maintain accuracy while handling scheduling, billing, and administrative tasks

Are comfortable making outbound calls for collections or customer follow-up

Are eager to learn, take direction well, and grow their skills through training

Have previous customer service or office administration experience

Do not need a college degree

Schedule

8-hour shift

Monday–Friday schedule

In-person office setting

PRIMARY JOB RESPONSIBILITIES (A Day in the Life)

In this key role, you will support daily office operations and deliver exceptional customer service by:

Organizing and dispatching service and delivery calls

Handling incoming customer calls and walk-ins; resolving issues and delivering outstanding service

Coordinating in-home appointments and installations with the Sales department

Assisting with inventory management and control

Preparing reports related to cash flow, billing, sales, and service operations

Making proactive customer calls for past-due collections and other revenue-generating activities

Supporting dealership operations through strong communication and administrative accuracy

Participating in formal training designed to support your long-term career growth

ABOUT US

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 13 locations.

Culligan is a global leader in water quality solutions with:

89 years of innovation and product excellence

The Good Housekeeping Seal

Consumer Digest “Best Buy” ratings

The iconic “Hey Culligan Man!” recognition

Industry-leading training, service, and support

This is your opportunity to work in a respected trade, represent a trusted brand, and build a stable, high-earning career in a growing industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.