Customer Service Representative
McLean & Potomac Dermatology and Skincare Center
McLean Dermatology And Skincare Center
McLean Dermatology and Skincare Center is a cutting-edge dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology.
We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role is ideal for someone interested in healthcare administration, medical practice operations, or a long-term career in the medical field.
Our front office team plays a critical role in shaping each patient's experience. We are looking for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a calm, welcoming atmosphere.
Our Culture
As a privately owned practice, we prioritize mentorship, collaboration, and professional growth. We invest in teaching our philosophy of patient care daily and believe in creating a supportive, respectful work environment with strong leadership involvement.
Growth Opportunities
We are committed to developing our team members. Opportunities for cross-training and advancement may include:
- Front Office Lead
- Clinical cross-training
- Cosmetic coordination
- Practice operations support
What You'll Do
Manage incoming calls on a multi-line system
Schedule appointments in our cloud-based system
Coordinate schedules for six providers
Check patients in and verify insurance information
Collect copays and process retail transactions
Document detailed patient messages in our EHR
Maintain accurate demographic and insurance records
Support daily administrative operations
What You'll Bring
Bachelor's degree completed or in progress preferred
Strong multitasking and organizational skills
Professional communication skills
Interest in healthcare administration or the medical field
Passion for patient-centered service
Benefits And Perks
Health, Dental, and Vision Insurance
401(k) with match
Paid Time Off
Virtual fitness and mindfulness resources
Generous skincare product discounts
Complimentary cosmetic services
Position Details
Full-time
Some Saturdays required
Primary location: McLean, VA
Occasional coverage at our Potomac location (advance notice provided)
One-year commitment required
$17.79 - $21.64 per hour
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