Quality Assurance Analyst - RCA & Service Desk (Secret)

Integral Federal, Inc. is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. This role is critical in ensuring high service standards through monitoring and enhancing the quality of customer interactions while providing Root Cause Analysis (RCA) to address issues effectively. Candidates must have at least six years of relevant experience and maintain an active Department of Defense SECRET clearance. Located on-site in Tysons, VA, the position offers benefits like medical insurance, paid time off, and professional training reimbursement. #J-18808-Ljbffr Integral Federal, Inc.