Retail Supervisor

Pay Range $16.00 to $18.00 per hour Equal Opportunity Employer Statement We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities. Job Summary (English) As the Retail Supervisor at RWB Thrift, you will play a key role in supporting the Retail Manager and overseeing the day‑to‑day operations of the sales floor. You will work closely with the retail team to ensure excellent customer service, maintain store standards, and achieve sales targets. This role is ideal for someone looking to advance their career in retail, with guidance and support provided by the Retail Manager. Your responsibilities will include supervising retail activities, coaching and developing team members, and ensuring efficient cashier operations and floor management. You will collaborate closely with the Retail Manager to enhance the customer shopping experience, implement sales strategies, and contribute to the overall success of our thrift store operations. Resumen del puesto (Español) Como supervisor de venta minorista de RWB Thrift, desempeñará un papel clave en la asistencia al gerente de venta minorista y la supervisión de las operaciones diarias del piso de ventas. Trabajará en estrecha colaboración con el equipo de venta minorista para garantizar un excelente servicio al cliente, mantener los estándares de la tienda y alcanzar los objetivos de ventas. Esta función es ideal para las personas que buscan progresar en su trayectoria en la venta minorista, con orientación y apoyo proporcionados por el gerente de venta minorista. Sus responsabilidades incluirán supervisar las actividades de venta minorista, capacitar y fomentar el desarrollo de los miembros del equipo y garantizar operaciones eficientes de los cajeros y la gestión del piso. Key Responsibilities Operational Oversight: manage day‑to‑day operations of the sales floor, ensuring adherence to store standards, efficient product processing, and optimal customer service delivery under the guidance of the Retail Manager. Team Development: supervise and mentor retail team members, providing ongoing coaching to enhance performance and foster a positive work environment. Customer Service Excellence: ensure exceptional customer service, handling inquiries and resolving issues promptly and effectively. Inventory Management: oversee inventory levels on the sales floor, ensuring products are well‑stocked, merchandised, and priced accurately to meet customer demand and sales targets. Cashier Operations: supervise cashier operations, including transaction processing and adherence to cash handling procedures, under the guidance of the Retail Manager. Learning and Growth: gain exposure to business operations by reviewing key reports, understanding departmental goals, and contributing to achieving performance metrics. Collaborative Leadership: work closely with the Retail Manager to implement sales strategies, optimize productivity, and contribute to the overall success of thrift store operations. Language Requirements Proficiency in both English and Spanish is preferred. Employees may need basic written and spoken English to understand instructions and communicate with customers, donors, colleagues, and supervisors who primarily use English. Qualifications Proficiency in both English and Spanish is preferred. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Basic computer skills, including MS Office, Teams, and Outlook. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. High school diploma or GED preferred. Previous experience in thrift, retail, warehouse, or customer‑facing roles is preferred, but not required. Physical Requirements Ability to safely perform essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements. Physical Strength: ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs of force, and apply negligible force when handling objects. Endurance: ability to stand for extended periods of time. Manual Dexterity: proficiency in repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than full hand or arm. Fine Motor Skills: skill in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands. Balance and Agility: capability to maintain body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, and maintain balance when performing agile tasks. Visual Acuity: clarity of vision at 20 inches or less and 20 feet or more. Footwear: required to wear closed‑toe shoes for safety purposes. Repetitive Tasks: the job involves regular repetitive motions. Work Environment Atmosphere: dynamic and consistently busy environment; ability to thrive in a fast‑paced environment is essential. Noise Level: noisy due to bustling activity on the sales floor and production area; ability to work effectively in a noisy environment is required. Lighting: bright lighting throughout front and back of store; ability to work effectively in a bright environment is required. Interactions with Others: regular interactions with customers, donors, and coworkers; effective communication and interpersonal skills are required. Flexibility: high degree of flexibility; may need to switch tasks or departments based on operational needs; expected to work in all areas as assigned for a well‑rounded and collaborative team environment. Other Requirements Dependability: regular and punctual attendance, reliable in fulfilling professional obligations. Integrity: ethical and honest behavior, consistent with ethical standards, taking responsibility for actions. Humility: openness to learning from others and treating everyone with respect and dignity. Adaptability: embrace needed change, modify behavior when appropriate to achieve objectives, effective under uncertainty. Attention to Detail: observe details, promptly address small mistakes, deliver high‑quality, accurate work. Inclusion: create and participate in an inclusive environment, value and respect diversity, foster belonging. Team Player: identify with team, prioritize collective success over personal achievements. Managing Workflow: understand flow of tasks, direct progression of work, ensure tasks completed in correct order, strategically shift employees when necessary. Composure: maintain emotional control, keep calm under stress, patience and steady performance. Customer Focus: strong focus on customer, empathy, active listening, responsiveness to ensure exceptional satisfaction, proactive relationship building. Professionalism: conduct consistent with organizational values, policies, standards; commitment to integrity, ethical conduct, diversity, and effective communication. #J-18808-Ljbffr Red White & Blue Thrift