Museum Visitor Experience Coordinator

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Benefits:

• Employee discounts
• Training & development
• 401(k)
• Paid time off

June 5, 2026


Job Description: Visitor Experience Coordinator

EMPLOYMENT STATUS: Part-time, Non-Exempt. Friday, Saturday and Sunday availability is required. Variable shifts during opening hours (Wednesday-Sunday General Admission and occasional tours on Monday and Tuesday), approximately 30-35 hours per week. Select evenings for museum events required, approximately once a quarter.


POSITION TITLE: Visitor Experience Coordinator


REPORTS TO: Director of Operations + Visitor Experience


RATE OF PAY: $20.00 per hour, plus cafe tips and commission on membership sales.


JOB DESCRIPTION:


The Visitor Experience Coordinator ensures a welcoming and professional atmosphere for all guests and is a primary resource for visitor experience and engagement information. Essential duties include opening and closing the campus, assisting the Director of Operations + Visitor Experience with daily visitor operations, promoting and selling memberships, leading Group Tours and Guided Visits, and staffing the Admissions Desk, MF Shop + Café, and galleries. Excellent customer service skills, reliability, and a positive attitude are essential.


RESPONSIBILITIES INCLUDE:

VISITOR EXPERIENCE RESPONSIBILITIES:

• Lead Visitor Experience team by example. Proactively engage with visitors to answer questions and provide information.
• Serve as primary point person for daily Visitor Experience operations during regular hours.
• Train new associates.
• Lead Group Tours and Guided Visits. These include school groups and smaller groups of adults.
• Use training from Education Department to actively engage with visitors during regular open hours and incorporate into training program for Visitor Experience department.
• Monitor galleries and museum buildings.
• Ensure campus is ready to receive visitors, including performing routine housekeeping as needed; during times of inclement weather this may include snow removal.
• Secure museum buildings at closing.
• Stay up to date on point-of-sale changes and protocols; communicate updates to rest of Visitor Experience team.
• Carry out emergency protocol and procedures in the rare cases they are required.
• Support exhibition and education initiatives in galleries when required.

MF SHOP + CAFÉ RESPONSIBILITIES:

• Provide a welcoming experience in the MF Shop + Café, including greeting each visitor and offering assistance.
• Perform administrative retail duties such as receiving merchandise and annual physical inventory.
• Stay up to date on merchandise and restock retail displays.
• Prepare and serve coffee, tea, and food items including use of a panini press, convection oven, and coffee brewing equipment.
• Maintain cleanliness of food service work areas and equipment to meet or exceed county health code requirements.

MEMBERSHIP RESPONSIBILITIES:

• Actively promote and sell museum memberships to on-site visitors; this responsibility is commission-based and supervised by the Advancement team.
• Work with Advancement department to build a thriving and engaged membership community.
• Provide visitors with information about membership benefits.
• Stay up to date on member programs and communications.
• Occasionally attend member programs and events.

QUALIFICATIONS:

• Outgoing, professional, personable demeanor.
• Experience working as part of a guest service team, preferably in a museum or cultural setting.
• Experience leading a team is preferred.
• Experience leading tours in a cultural setting is preferred.
• Excellent verbal and interpersonal communication skills.
• Strong organizational skills.
• Collaborative attitude.
• Willingness to complete ServSafe training and certification.
• Ability to lift 30lbs and stand for extended periods.
• Fine motor skills and dexterity required to safely use kitchen equipment.
• Ability to traverse all areas of Mattress Factory campus, including buildings that require the use of stairs.

To apply

Interested candidates should visit to apply.


The Mattress Factory is an Equal Opportunity Employer. We are dedicated to the goal of building a culturally diverse staff that is committed to teaching and working in a multicultural environment. Mattress Factory does not discriminate against individuals based on race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin in the administration of its educational policies, admissions policies, employment policies, scholarship programs, and other Mattress Factory administered programs and activities. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Compensation: $20.00 per hour


MATTRESS FACTORY IS A LEADING CONTEMPORARY ART MUSEUM AND INTERNATIONAL RESIDENCY

Mattress Factory has pioneered the development of alternative art forms through site-specific installations, video, and performance art

Our commitment to supporting artists' vision and creative growth is at the heart of the Mattress Factory. We were founded in 1977 by the tenacious sculptor, designer, and visionary Barbara Luderowski, as a "for artists by artists" community. Barbara emphasized the need to provide artists with resources, space, and time to experiment and take risks.

We define quality through the process of making, not just the product. We value and actively invest in the creative journey. Artists live in residence at Mattress Factory for weeks or months while they create something completely new. This approach promotes experimentation, creative growth, and spontaneity.

The unparalleled support that artists receive from Mattress Factory, while working in residence, often results in the production of extraordinary artwork that propels the artist's career and significantly impacts the field of contemporary art. Mattress Factory exhibitions present new works by critically-acclaimed regional, national and international artists and the museum's exhibitions appear in publications like The New York Times, Art in America, Art Asian/Pacific, and the Wall Street Journal, among many others.

MISSION

Mattress Factory is an artist-centered museum, international residency program and renowned producer and presenter of installation art. We say "yes" to artists, offering time and space to dream and realize projects in our hometown, Pittsburgh, PA. We invite audiences from around the world and around the corner to step inside, immerse and connect with the artistic process.

We are forward-thinking, ambitious and flexible. Through open-ended collaborations, we work with artists at all stages of their careers to develop, produce and present site-specific installations, events and education programs. Responsive to the changing needs of artists and our communities, we facilitate opportunities for artists and audiences to challenge themselves and assume the risk that comes with making and encountering art.

We believe making art is an essential part of civic and cultural life. Leading by example, we set new standards for supporting artists, engaging audiences and mentoring the next generation of arts professionals. Together, we take a leap into the unknown, rallying to the artist's vision and going the extra mile to make art happen.