Volunteer Coordinator

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. Weve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country. This is a regular, full-time non- exempt in-house position at our Pittsburgh, PA office in Larimer. We are currently on a hybrid work schedule of 9am-5pm Monday through Friday; in the office on Tuesdays, Wednesdays, and Thursdays and work-from-home on Mondays and Fridays. The successful candidate must be currently authorized to work in the United States. Reports To: National Network ManagerDirect Reports: Possible interns. Key Responsibilities: Responsibilities may shift over time as Hello Neighbor continues to restructure and strengthen its volunteer engagement systems and team workflows.Volunteer Coordination and Management Help design and strengthen flexible volunteer engagement models that expand the role of volunteer captains and teams, building long-term volunteer leadership and organizational capacity.Recruit, train, steward, and supervise prospective and new volunteers, including bi-weekly information sessions for all potential volunteers and regular training for specialized volunteer roles, and update digital materials including written guides and training videos.Collaborate with staff to identify and prioritize volunteer needs. Match volunteers qualifications and interests with organizational and client needs; curate and distribute a weekly email highlighting current volunteer opportunities.Create pathways for volunteers to take on leadership roles and co-facilitate programming.Ensure effective communication and maintain relationships with volunteers including: prepping communication before volunteering, availability during, and follow up afterwards; thank-you notes, emails, and in-person events. Coordinate van transportation for volunteer activities or in-kind pick-ups as needed using the Hello Neighbor van. Data, Evaluation, and Systems Improvement: Develop and maintain accurate, up-to-date volunteer records, including availability, skills, language capacity, engagement status, and background checks/clearances.Track volunteer engagement data, including volunteer hours, communication effectiveness, response rates, and fulfillment of volunteer needs.Support ongoing evaluation of the volunteer program by preparing quarterly reports, identifying trends, and sharing insights that strengthen volunteer recruitment, placement, retention, and overall program effectiveness.Regularly share relevant data and insights with programs, leadership, and stakeholders to support informed decision-making around volunteer opportunities, processes, and organizational needs.Maintain accurate and up-to-date volunteer data in Salesforce, while contributing input on opportunities to continuously improve, streamline, and strengthen volunteer management systems and processes.Community Partnerships and Volunteer Engagement: Manage and maintain community partnerships that directly relate to volunteer roles (e.g. libraries, clothing closets, FreeRide Pittsburgh, Goodwill). Conducts outreach and foster partnerships with universities, churches, synagogues, mosques, and other religious institutions as well as corporate responsibility and community engagement departments. Collaborate with the Development team to identify and cultivate and lead corporate volunteer opportunities. Speak at events and represent Hello Neighbor in the community. Professional Learning and Field Engagement: Participate in relevant trainings, workshops, and peer learning opportunities to strengthen volunteer engagement practices.Research and share tools, resources, and best practices related to volunteer management, newcomer support, and community engagement.Support COMPACT-related volunteer engagement activities, learning, and reporting, as needed.Qualifications: Bachelors degree /Relevant work experience and a demonstrated ability to effectively work with refugee and immigrant communities Strong interpersonal skills, ability to manage a variety of tasks effectively, set priorities, and meet deadlines Proven ability to work with maturity and emotional intelligence, receive feedback, work through conflict with integrity, and operate within principles of solidarity when working in partnership with people impacted by oppression.Previous experience or willingness and ability to learn digital systems including: Google Suite, Mailchimp, Salesforce, Notion Valid drivers license, access to a personal vehicle, and proof of insurancePersonal auto insurance with a minimum $300,000 single combined limit of liability coverageEvaluation skills are a plusSkills in mediation and/or conflict management a plusCar, valid drivers license and proof of insurance (Required) Alignment with and support of Hello Neighbors core values Flexibility to work some evening and weekend hours About You: A team player Caring and patient CuriousEnergetic, motivated and hardworking Ability to take direction and work independently, as well as collaborativelyAbility to take initiative and manage multiple tasks and projects at a time Passion for community building, refugee and immigrant rights Ability to communicate with diverse communities Excellent writing, communication and organizational skills Lived migration experience and fluency in other languages a plus Additional Details: $20-$22/hour, 40 hours weekly This is an in-house, regular, full-time, non-exempt position. Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements Applications are accepted on a rolling basis Selected candidates will be invited to interview on a rolling basis Anticipated start date: July 2026 The successful candidate must be currently authorized to work in the United States.Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12-months employment). Equal Opportunity Employer At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know. All Applications Welcome Data shows that women more frequently do not apply to a job because they dont feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you! 
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