Customer Service Rep

Customer Service RepresentativeWe are looking for a customer service representative! Are you skilled at managing high call volumes with a positive attitude? We are looking for someone who excels in fast-paced settings and is dedicated to delivering outstanding support. You'll handle numerous calls daily, resolving issues efficiently while providing empathetic service. If you're a strong communicator who thrives under pressure and loves helping people, apply today!Schedule & Pay:$14/hr9-6 Tues-Friday and 9-5 SatJob Duties:Handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help they needProviding information about products and servicesTaking ordersResponding to customer complaintsProcessing returnsPerforming countless other activities.Manage large amounts of incoming phone callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersHere's What Makes You an Ideal Candidate:Excellent communication skills - both over the phone (telephone etiquette), and in-person. Strong email writing skillsEnjoy being the "Ambassador of First Impressions"!"Unflappable" - able to remain calm and helpful, even if dealing with an upset customer or multiple incoming callsProfessional in appearance and attitude - whether at a professional reception desk, or in a more casual settingExperience with MS Office suite (Word, Outlook, etc.); basic typing/data entry skills.Data entry skills a plusDependable & punctualBackground check required; drug free workplaceLocation: BessemerWhat Makes Express Employment Professionals Different?Express Employment Professionals - Birmingham West, is a local employment agency that has been helping people find great jobs in South Birmingham & Shelby County since 2006. We focus on helping people find long term positions at some of the best companies in the area. Every week we are actively working with 50+ companies in the Downtown, Over-the-Mtn, and Shelby County areas.Benefits of working with Express:Weekly PayMedical, Dental, Vision, Short-Term Disability, and Life Insurance401(K) Savings PlanHoliday PayReferral BonusesEmployee Assistance Program (counseling & expert advice in many stressful areas)Free Online Training Express Employment Professionals Defunct