Family Medicine Phone Nurse

Family Medicine Phone Nurse

Join a team where your clinical judgment, communication skills, and compassion make an immediate impact. York General's Family Medicine Clinic is seeking a dedicated Phone Nurse to support patients and providers through expert phone triage, timely follow-up, and efficient coordination of care. If you thrive in a fast-paced clinical environment and enjoy helping patients feel informed, supported, and cared forthis role is for you.

Job Title: York General Family Medicine Phone Nurse (RN or LPN) - Full Time (FT) and Part Time (PT) Department: YGFM Nursing Reports to: YGFM Director of Nursing

Why You'll Love Working Here:

• Day Shift: Primarily MondayFriday
• Award-Winning Culture: Named Modern Healthcare's Best Place to Work for 13 years in a row because we put people first!
• Purpose-Driven Impact: Be a trusted voice for patientsproviding answers, reassurance, and guidance when they need it most.
• Comprehensive Benefits Package: We invest in your well-being at work and beyond.

What You'll Do:

• Provide medical advice over the phone, assessing patient needs and determining appropriate next steps.
• Triage and prioritize calls from patients, hospitals, and other providers.
• Follow up on critical labs, pathology results, and imaging, ensuring timely communication to providers and patients.
• Manage and respond to patient messages, including questions, concerns, and care instructions.
• Communicate results, plans of care, and provider recommendations clearly and compassionately.
• Make appointments and coordinate referrals as needed while triaging.
• Provide backup support for medication refills and assist with floor nursing when required.
• Document all patient interactions accurately in the EMR.
• Contribute to positive patient experiences through service recovery when necessary.

Who We're Looking For:

• A Nebraska-licensed LPN or RN with at least 1 year of experience in a clinic, inpatient, or home health setting preferred.
• A strong communicator who can read, interpret, and explain medical information with clarity and confidence.
• A problem-solver with excellent clinical reasoning and the ability to remain calm under pressure.
• Compassionate, patient-centered, and able to adjust to a fast-paced environment.
• Comfortable working independently and navigating an EMR.
• Flexible and dependable, with a team-first mindset.

Qualifications

Skills

Preferred

Problem solving

Novice

Verbal & written communication

Novice

Respond to sensitive inquiries

Novice

Organizational skills

Novice

Medical terminology

Novice

Multi-line phone system

Novice

Interpersonal skills

Novice

Health care info systems

Novice

Flexibility

Novice

Licenses & Certifications

Preferred

Basic Life Support

Licensed Practical Nurse

Registered Nurse

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.