IMH Scheduler Customer Associate, Full Time - Days

The University of Chicago Medicine

Job Description

Be a part of a world-class academic healthcare system, in the Harvey, IL location of Central Scheduling Department . This position is a 100% onsite opportunity . You will need to be based in the greater Chicagoland area.

Under the supervision of the Central Scheduling Manager and Group Leaders, is responsible for the daily duties inherent in the scheduling and pre-registration of outpatient diagnostic testing at the Harvey Main Campus, Tinley Park, Flossmoor, and Calumet City.

Essential Job Functions

To work within the service standards.
Treat people with respect
Demonstrate Pride
Respect privacy
Anticipate needs
Reverse negative situation
Listen and communicate
Demonstrate ownership
To support the vision of Ingalls Memorial Hospital and to provide the service of care which
facilitate cost effective operations
Under general supervision completes all hospital and FCC's scheduled appointments
Establish insurance criteria and selects appropriate insurance plan
Verify insurance and precertification as needed
Obtain/collect patient's pertinent demographic information
Enter appropriate data accurately into the on-line Information system
Work closely with department personnel such as: Cardiology, MRI, CT, Laboratory and Radiology, etc.

Required Qualifications

High school graduate or equivalent is required
At least 1-2 years of demonstrated clerical and customer service experience as it relates to a hospital environment
Experience in the basic computer software programs
Demonstrated ability to develop others in areas of continuous process improvement, and
customer service, Delivery, and self-directed teamwork
Medical Terminology
Good communication skills
Requires good analytical and problem-solving ability
Requires maturity and ability to appropriately represent the department to other internal and
external customer strong commitment to the development of staff
Previous experience in a health care environment, preferably, Central Scheduling/Call Center,
Physician's office and/or other related health care experience is desired.
Physical demands include lifting up to and in excess of 20 pounds of force and/or in excess of 10 pounds of force constantly to move objects.

Preferred Qualifications

Knowledge of basic computer software programs
Typing requirement (minimum 25-30 wpm)
Bilingual (Spanish)

Position Details

Job Type: Full Time (1.0FTE)
Shift: Days -Monday - Friday 8:30am-5pm
Rotating Saturdays - 7:00am - 3:30pm
Department: Central Scheduling Department
Work Location: Onsite/ Harvey, IL
CBA Code: Non-Union

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Vacancy posted 22 hours ago

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