Part-Time Assistant Manager - Level 1

Were looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part?Time Assistant Manager Level 1, youll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. Youll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.

What Youll Do

• Provide an amazing shopping experience that will encourage customers to return. Theyll be impressed by your product knowledge, customer experience skills, and use of the Force
• Step in and step up when needed. Youll cover the sales floor and provide leadership support when your Manager gets pulled away
• Youve got the keys to the kingdom, and youre not afraid to use them! Youll open and close the store, as needed
• Work the register; youll process sales transactions and use your fandom knowledge to drive add?on sales using additional benefits such as BOPIS and curbside pickup. Well need you to also be able to close out the register and communicate shortages or overages to your Store Manager
• Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT
• Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! Youll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we dont like it when spells are stolen. Youll work with Store Management to ensure theres no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; youll help keep the stock room organized and the store tidy
• Help develop and retain a super collaborative, passionate team to run your store alongside you
• Any other activities as assigned by your Store Leader

What Youll Need

• At least 1 year of retail store experience. If you love music and pop culture, youre in the right place!
• You have Avenger?like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
• A high school diploma or GED equivalent
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds