Customer Experience Specialist

Job Description

Job Description

Description:

Position Details

Schedule: Part-time, Monday–Friday
Shift: One consistent 6-hour weekday shift assigned at hire based on program needs
Pay: $18–$21/hour, depending on experience
Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524

Available shifts:

• 8:00 AM–2:00 PM
• 9:00 AM–3:00 PM
• 11:00 AM–5:00 PM

Part-Time Benefits Include:

• Employer-paid childcare for children enrolled in our program on the days and during the hours you work
• Telehealth, vision, and dental coverage
• 401(k) for eligible employees
• Paid sick time
• On-demand pay
• Professional development and career advancement opportunities

About the Role

Healthy Kids Programs is seeking a Customer Experience Specialist to support families throughout the registration and enrollment process while helping ensure a smooth, organized, and positive experience.

This role combines customer service, family enrollment, technology, and administrative support. You'll be a primary point of contact for prospective and enrolled families, helping them navigate registration, enrollment, scheduling, required documentation, and childcare assistance programs.

We're looking for someone who enjoys working with people, is highly organized, and takes pride in providing accurate, responsive, and compassionate support. You should be comfortable learning new technology, paying close attention to detail, and working collaboratively to help families successfully complete the enrollment process.

Experience with childcare subsidy programs, CRM systems, enrollment services, or family support is helpful, but you don't need to have experience in all of these areas to be successful in the role.

What You'll Do

Family Registration, Enrollment & Support

• Serve as a primary point of contact for prospective and enrolled families through phone and email.
• Guide families through registration, enrollment, scheduling, and required documentation.
• Process registrations accurately, including billing, scheduling, and account setup.
• Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
• Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
• Help families understand subsidy eligibility, application, recertification, and documentation requirements.
• Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
• Track subsidy-related registration progress and proactively communicate next steps to families.
• Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
• Track registration activity and generate reports using CRM and registration systems.
• Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Requirements:

What We're Looking For

Required Qualifications

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Preferred Qualifications

• Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
• Experience using CRM or registration systems.
• Ability to explain complex eligibility and documentation requirements in a clear and supportive manner.
• Experience supporting families from diverse backgrounds.
• Bilingual skills strongly preferred.

You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and take pride in providing excellent customer service. 

What Success Looks Like

In this role, success means:

• Families receive fast, friendly, and accurate enrollment support.
• Families can navigate registration and subsidy processes with greater confidence.
• More families successfully complete the enrollment process.
• Fewer registrations are abandoned or delayed.
• Subsidy-related enrollment steps are tracked and followed up on effectively.
• Communication response times improve.
• Family records and enrollment information remain accurate and up to date.
• Internal teams have clear, consistent information about enrollment activity.
• Families continue to receive a personal, high-touch experience throughout the enrollment process.

Why Join Healthy Kids Programs?

At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand .

You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference — both for the families we serve and for the people who work behind the scenes to support them.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.

As a Certified Benefit Corporation , we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer

Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Apply today and help create seamless, supportive experiences for families throughout their enrollment journey.