Customer Experience Associate & Member Experience Coordinator

Customer Experience Associate & Member Experience Coordinator

Dripping Springs Racquet Club, located in Austin, TX, is pleased to announce an excellent career opportunity for a Customer Experience Associate & Member Experience Coordinator! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

Position Summary: Do you love people, sales, sports, and creating memorable experiences? Dripping Springs Racquet Club is seeking an energetic, organized, and customer-focused Customer Experience Associate & Member Experience Coordinator to serve as the face of our club while helping drive membership growth, program participation, and event success. This position combines exceptional customer service with sales, marketing, event coordination, and administrative responsibilities. The ideal candidate enjoys building relationships, creating engaging experiences, following up with prospective members, and helping programs reach full capacity. This is an excellent opportunity for someone who is self-motivated, enjoys working in a fast-paced environment, and is excited to contribute directly to the growth of the club.

Primary Responsibilities:

• Welcome members and guests with professionalism, enthusiasm, and hospitality.
• Deliver exceptional customer service while creating a welcoming club atmosphere.
• Assist members with check-in, reservations, purchases, and account questions.
• Answer phones, emails, and in-person inquiries promptly and professionally.
• Resolve member concerns while maintaining a positive experience.
• Promote club amenities, memberships, clinics, lessons, camps, tournaments, and special events.

Membership Sales & Retention:

• Assist with new membership sales through tours, relationship building, and follow-up.
• Contact prospective members through phone calls, emails, and text campaigns.
• Maintain accurate lead tracking and follow-up systems.
• Convert inquiries into membership through excellent customer service and consistent communication.
• Support membership retention through outreach to inactive members and participation tracking.
• Help execute referral campaigns and membership promotions.
• Track membership leads, conversions, and retention activities.

Events & Programming:

• Create, organize, coordinate, and facilitate revenue-generating events.
• Develop creative programming that increases participation and enhances the member experience.
• Promote events through social media, email marketing, flyers, and in-club communication.
• Work with coaches and department leaders to ensure programs are adequately staffed and promoted.
• Monitor registrations and assist in filling programs to capacity.
• Track attendance, revenue, participation trends, and event success.
• Assist with event setup, execution, and breakdown.

Front Desk Operations:

• Process reservations for courts, lessons, clinics, camps, and events.
• Maintain accurate scheduling and reservation records.
• Process membership applications, renewals, payments, and account updates.
• Maintain accurate member information and transaction records.
• Operate a point-of-sale system for memberships and Pro Shop purchases.
• Assist with administrative projects as assigned.

Retail & Pro Shop Sales:

• Promote Pro Shop merchandise through product knowledge and recommendations.
• Maintain attractive merchandise displays.
• Assist with inventory organization and merchandising.
• Help achieve monthly retail sales goals.

Club Appearance & Facility Support:

• Maintain a clean, organized, and welcoming front desk environment.
• Ensure brochures, schedules, and promotional materials remain stocked and current.
• Assist with maintaining common areas, pool deck, court water stations, and member spaces.
• Report maintenance or safety concerns promptly.
• Assist with event setup and facility preparation.

Marketing & Communication:

• Help promote club programming through newsletters, social media, flyers, and member communications.
• Capture photos and content during events for marketing purposes.
• Assist with community outreach and promotional initiatives.
• Represent the club professionally both in person and online.

Qualifications:

• Excellent customer service skills
• Sales or hospitality experience preferred
• Strong communication and interpersonal skills
• Organized with excellent attention to detail
• Comfortable using computers and reservation software
• Ability to multitask in a fast-paced environment
• Self-motivated and results-driven
• Professional appearance and positive attitude
• Ability to work evenings, weekends, and occasional special events
• Passion for racquet sports, fitness, or hospitality is a plus

Preferred Experience:

• Customer service
• Sales or membership sales
• Event planning or coordination
• Administrative or front desk operations
• Retail sales
• Social media marketing
• CRM or lead management systems

Performance Expectations:

• Outstanding member satisfaction
• Membership sales and retention
• Event participation and profitability
• Program registrations
• Lead follow-up completion
• Retail sales performance
• Accuracy of administrative work
• Teamwork and professionalism

Compensation & Incentives:

• Membership sales commissions or bonuses
• Revenue sharing opportunities on qualifying events and programs
• Participation growth incentives
• Retail sales incentives
• Performance bonuses based on club goals
• (Payouts are issued during the second payroll of the month following qualification.)

Benefits:

• Complimentary Club Membership
• Employee discounts on Pro Shop merchandise
• Uniform provided
• Professional development opportunities
• Positive team environment
• Opportunity for advancement within a growing club

If you enjoy building relationships, creating exceptional experiences, and contributing to the success of a growing racquet club, we'd love to meet you. Salary range: $16.00 - $18.00 per hour

About Cliff Drysdale Tennis:

Cliff Drysdale Tennis (CDT) offers the opportunity for advancing in the racquet sports management industry for those that excel. CDT manages 30+ racquet sports and fitness facilities throughout the United States and is always looking for experienced racquet sport teaching professionals to join our growing team. The CDT Professional provides exceptional instruction and customer service to create an outstanding racquet sports experience and advance the industry.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.