Help Desk Assistant

Student Intermediate Level


Requisition ID
req33413


Working Title
Help Desk Assistant


Pay
$15.00 Hourly


Campus
Valencia


Department
Valencia Branch


Employment Type
Student Employment


Student Type
Work-Study


Status
Non-Exempt


Background Check Required
No


For Best Consideration Date
3/20/2026


Position Summary

POSITION SUMMARY: We are seeking responsible, self-motivated students tostaff our campus-wide IT support services, respond to e-mail inquiries, sortand process work tickets, run routine IT repairs on campus, and help withspecial projects such as mass installations of software/hardware. Thesuccessful candidates will be assigned to work directly with IT management anddistributed local IT staff to resolve technology issues in various departments.

DUTIES AND RESPONSIBILITIES: • Plays an integral role as front-line staff inthe IT support operations of the UNM Valencia campus by responding to andtroubleshooting email, online, and in-person inquiries • Manage computerlab/classroom systems with IT Staff • Configures, manages and repairscomputers, printers, smartphones, and other devices used by faculty, staff andstudents • Provides in-the-field assistance to users with various computerhardware and software issues • Utilizes a central ticketing system tocommunicate with colleagues and resolve issues in conjunction with higher-levelIT resources both centrally and within their assigned department • Assists inmaintaining inventory of equipment and supplies


Minimum Qualifications

Equivalencies not found for this position

Preferred Qualifications


MINIMUM QUALIFICATIONS:


• Exceptional communication and customer serviceskills with a strong work ethic

• Knowledge of Microsoft and/or Mac OS softwareand services (including operating systems and productivity software such asMicrosoft Office)


• Ability to evaluate and solve information technologyproblems


• Ability to provide technical guidance and training

• Skillconfiguring, troubleshooting and repairing computer hardware


WORKING CONDITIONSAND PHYSICAL EFFORT:


o Work is normally performed in a typical interior/officework environment

o Appropriate office attire required o Limited physical effortrequired (lifting up to 50 lbs)

o Limited exposure to physical risk


PREFERREDQUALIFICATIONS:


• Available at least 20 hours per week, ideally between 8am and5pm Monday through Friday

• Strong analytical skills to help staff resolvetechnical problems

• Previous experience in an IT support environment

• Experience with Apple (Mac) operating systems and devices

• Genuine interest ininformation technologies and ability to manage the rapid pace of change thatcomes with that industry

Application Instructions
Include Resume and Check with Financial Aid to make sure you have a Work Study Award.


The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.