Business Process Analyst I

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the role:

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

The Business Process Analyst I supports business process and system improvements that enhance operational efficiency, data integrity and regulatory compliance. This role partners with cross-functional stakeholders to analyze current processes, document business requirements, support testing activities, maintain process documentation and contribute to continuous improvement initiatives. The analyst serves as a key resource in ensuring business processes and systems effectively meet organizational needs while supporting Device Tracking and Medical Records operations.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our Arden Hills, Minnesota, office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

Operations and customer support

* Assess device configurations and statuses, ensuring timely follow-up with internal and external stakeholders.

* Apply appropriate medical procedure information to support downstream complaint handling activities.

* Investigate, process and maintain patient medical records with a high level of accuracy and confidentiality.

* Ensure the completeness, accuracy and quality of incoming documentation.

* Collaborate with internal teams to gather, validate and maintain accurate patient and device data.

* Handle incoming and outgoing customer communications by phone and in writing in a professional and responsive manner.

* Process routine, critical and expedited requests related to medical record operations.

* Prepare clear, professional written communications to support investigations and respond to customer inquiries.

Quality and compliance

* Maintain documentation in accordance with quality system requirements and controlled procedures.

* Participate in regulatory and FDA-mandated activities supporting medical device tracking compliance.

* Ensure adherence to data accuracy, traceability and confidentiality requirements.

Business process and systems support

* Support assessments of the impact and risk of changes to existing and new systems and business processes affecting Device Tracking and related systems.

* Identify opportunities to improve process efficiency, effectiveness and data quality.

* Contribute to process improvement initiatives and workflow optimization efforts.

* Represent Device Tracking on cross-functional discussions and projects, as needed.

* Support the gathering of business requirements and execution of test scenarios for system enhancements.

Documentation and continuous improvement

* Create, update and maintain standard operating procedures (SOPs), work instructions and training materials.

* Support implementation of process improvements in collaboration with cross-functional partners.

* Identify and escalate process gaps, risks and data quality issues.

Qualifications:

Required qualifications

* Bachelor's degree in business administration, information systems or a related field.

* Familiarity with enterprise systems such as GMDT, SAP, Salesforce, Jira or Windchill.

* Knowledge of data cleansing and data analysis techniques.

* Demonstrated analytical and problem-solving skills with the ability to assess the impact and risk of changes to business processes and systems.

* Demonstrated written and verbal communication skills with the ability to collaborate effectively with cross-functional stakeholders.

* Ability to create, edit and maintain standard operating procedures (SOPs), work instructions and training documentation.

* Understanding of FDA regulations, including 21 CFR Part 821, governing medical device tracking.

Preferred qualifications

* Experience in business process analysis within the medical device or another regulated industry is preferred but not required.

* Experience working within a quality system or another regulated environment.

* Experience supporting business process improvement or continuous improvement initiatives.

* Exposure to requirements gathering, user acceptance testing (UAT) or system implementation activities.

* Knowledge of Lean, Six Sigma or other process improvement methodologies.

#LI-Hybrid

Requisition ID:630548

Minimum Salary: $51000

Maximum Salary: $96900

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life byprovidinga broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological,neurologicaland urological diseases and conditions. Learn more at follow us onLinkedIn.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.