Program Support Analyst - Strategic Consulting

At Henderson, we're about more than just buildings
We're about the people, experiences, and longevity of a building. We're a company of problem-solvers and innovators known for our technical excellence and ability to provide come up with out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life - and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

It's What We Do

We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue.

It's How We're Different

We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We've always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential - both as professionals and individuals. Together, we provide dream up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours. Take a peek into what makes us different here:

Position Summary: The Program Support Analyst supports strategic programs by coordinating workflows, enabling content development, and delivering timely, high-quality project outputs. This role facilitates cross-functional collaboration across internal teams and external stakeholders, maintains program communications and documentation, and produces data-driven reporting that supports the delivery process. The Program Support Analyst aligns program execution with organizational goals through structured coordination, analytical support, and continuous process improvement, without direct responsibility for project delivery or performance ownership.

Key Responsibilities:

PROGRAM/PROJECT COORDINATION

• Coordinate activities among clients, subject matter experts, and internal technical teams to support smooth and timely project execution.
• Supports communication, status updates, progress summaries and documentation for program updates, requirements, program activities and stakeholder inquiries.
• Assist in developing project proposals, scopes of work, timelines, and supporting documentation.
• Coordinate and track project deliverables, ensuring alignment with expectations and timelines.
• Produce reports and dashboards that highlight KPIs, milestones, resource usage, risks, and strategic insights.
• Facilitate meetings and present findings, recommendations, and project updates to support decisionmaking.
• Assist with resource scheduling and coordination of internal project tasks.
• Develop clientfacing deliverables using creative media tools such as AIpowered design platforms, Adobe Creative Suite, and Power BI.

PROCESS OPTIMIZATION

• Support the creation and maintenance of programspecific fee structures, workflow templates, and operational documentation.
• Help identify areas for workflow improvement and contribute recommendations to enhance efficiency and quality.
• Support the implementation of process improvements, automation opportunities, and standardized procedures.
• Contribute to onboarding materials and process documentation related to program operations.
• Assist with client communication workflows and service coordination for assigned program areas.

QUALITY ASSURANCE

• Maintains quality expectations for project and program deliverables, communication materials, and collaboration media.
• Contribute to quality control activities throughout the program lifecycle, ensuring compliance with standards and client requirements.

CLIENT EXPERIENCE/BUSINESS DEVELOPMENT

• Serve as a secondary point of contact for assigned programs, strengthening client relationships through timely communication and proactive support.
• Partner with leadership to understand client needs and help guide them toward effective solutions.
• Support Project Managers and business development teams with opportunity tracking, proposal coordination, and pursuit documentation.
• Develop visually compelling analytics, dashboards, and reports to support internal and client-facing reporting strategies.
• Provide marketingaligned data and insights for targeted campaigns, messaging, and collateral.
• Assist with internal and external events, including client workshops, information-sharing sessions, and vendor meetings.

Qualifications:

• Associate or bachelor's degree preferred, equivalent experience may be considered in lieu of degree.
• 4 years of relevant experience, including 2+ years in a project or program support role required.
• Working knowledge of project execution processes, including scheduling and coordination.
• Strong organizational skills with the ability to manage multiple priorities in fastpaced environments.
• Excellent communication and interpersonal skills, with comfort collaborating across geographic and technical boundaries.
• Experience managing project schedules and workflows using tools such as Miro, ClickUp, Microsoft Project, or similar platforms.
• Experience with publishing and content design tools (Adobe InDesign, Bluebeam Revu) preferred.
• Demonstrated proficiency with AI-assisted content creation, visual media, and presentation/report development.
• Must demonstrate proficiency in all core competencies as described in this job description. Prolonged periods of sitting or standing at a desk and working on a computer.
• Ability to read, write and communicate in English.
• Travel up to 5% of the time is required.

Let's Talk Perks

We take care of our people. As a Henderson employee, you'll enjoy some pretty awesome perks. Trust us, your friends will all have work envy.

Culture

• Flexible Work Hours (Because we all need to balance work and life.)
• Casual Dress Code (Be yourself, please.)
• Paid Volunteer Time (We literally pay you to volunteer.)
• Paid Parental Leave (Because we know both parents deserve to be there for a new child.)
• Health and Wellness Initiatives (Get Fit and Stay Fit.)
• Receptive and Forward-Thinking Leadership (Our doors are always open.)
• Clear Career Path Options (We want you to excel.)

Benefits

• Industry-leading 401K match and profit sharing (When the company succeeds, we all share in that success.)
• Employee Stock Ownership Plan (Yes, our employees are the owners.)
• Paid Training for Professional Development (We'll pay for the time you take getting better at what you do.)
• Performance Bonuses (When you do well, we reward you for your work.)
• Comprehensive and Extensive Insurance (We've got you covered.)
• Paid Term Life and Disability (We've got your family covered, too.)
• Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.)
• Paid Time Off and Sick Time off (Take a break. You deserve it!)
• Financial Wellness & Coaching Program (Financial security makes you a happier team member.)

More information can be found here -

Henderson Engineers, Inc. and Henderson Building Solutions are EEO Employers/Vet/Disabled and participate in the E-Verify program.

Applicants for positions with Henderson Engineers/Henderson Building Solutions must be legally authorized to work in the United States, and verification of eligibility will be required at the time of commencement of employment.

All offers will be contingent upon completion of the hiring process including verifications and background checks as required for employment.

To all recruitment agencies: Henderson does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Henderson without a prior written search agreement will be considered unsolicited and the property of Henderson. Please, no phone calls or emails.

NOTICE TO CANDIDATES: RECRUITMENT FRAUD ALERT

Henderson representatives conduct all email communications exclusively through a company email address that ends with @hendersonengineers.com, @hendersonbuilding.com. We extend offers of employment only after a comprehensive interview process and will never ask you for a payment of any sort nor offer one for any reason. Henderson will not ask any applicant to purchase equipment, nor offer to reimburse any applicant for expenses incurred prior to employment. We will not request personal information until a legitimate offer of employment has been extended. If you suspect a recruitment attempt is fraudulent, you should cease communications. All legitimate job opportunities are posted on our company website's careers page.