Client Engagement Specialist

Do you genuinely care about client experiences and creating exceptional outcomes? We're looking for someone confident in leading conversations, guiding clients through decisions, and playing a direct role in driving engagement and revenue. If you're someone who naturally takes ownership in conversations, can think on your feet, and enjoys helping people move forward with clarity and confidence, you'll thrive here. Who We Are Carolina Family Estate Planning is a fast‑growing, woman‑owned law firm based in Cary, NC. We help families plan for the future and navigate life's most important transitions through estate planning and estate administration. We are driven by values like integrity, proactivity, accountability, teamwork, and a commitment to doing meaningful work at a high level. Our growth is a direct result of the people on our team taking ownership, improving systems, and showing up for clients in a real way. What This Role Really Is The Client Engagement Specialist is a client‑facing, in‑person role on our Sales Team. You will lead and contribute to key client interactions—especially early‑stage conversations—where your ability to communicate value, answer questions, and guide decisions directly impacts outcomes. This is not about reading a script or handing things off. You are part of the experience that moves clients forward. You’ll also play a key role in maintaining a smooth, professional in‑office experience and ensuring that nothing falls through the cracks in the client journey. What You’ll Do Lead Client Conversations Conduct Kickoff, Discovery, and Annual Assessment meetings Communicate the value of our Membership Club offering Guide clients through the next steps with clarity and confidence Navigate questions and objections in real time Drive Engagement & Client Experience Serve as a primary in‑person point of contact for clients Ensure a polished, professional, and consistent office experience Coordinate smooth transitions between team members Support Client Operations Prepare and send Welcome Packets Support key touchpoints before and after meetings Ensure communication is timely, accurate, and complete Support Front Office Operations Step in as backup for Reception when needed Assist with maintaining organization and flow in the office Provide support for 3S and other client service functions Assist with In‑Office Events Manage client check‑in and check‑out during events Provide light support for presentations as needed What You Bring Strong communication skills and professional presence Confidence in leading conversations and guiding decisions Ability to think quickly and respond in real time High level of organization and attention to detail Reliability, proactivity, and a team‑first mindset Bonus if you have Experience in client‑facing or customer service roles Exposure to sales or client conversion conversations Background in legal, financial, or other professional services What Success Looks Like Clients feel confident, informed, and clear on next steps Conversations lead to strong engagement and forward movement The office runs smoothly and professionally at all times Communication is consistent, accurate, and timely Demonstrates a genuine commitment to client experience, consistently striving for exceptional outcomes in every interaction You become a trusted, reliable part of both the client experience and the team Compensation & Details Salary: range $45-60K base Performance‑based incentives tied to engagement and outcomes Full‑time, in‑person role (Cary, NC) Typical hours: 8:30 AM – 5:00 PM, but will require some nights and Saturday mornings for events Why This Role Matters This position sits at a critical point in the client journey. The way you show up in conversations, handle questions, and guide decisions directly impacts whether clients move forward—and how they feel about the firm long‑term. Own outcomes, not just tasks —if you want a role where you can own outcomes, not just tasks, this is it. #J-18808-Ljbffr Carolina Family Estate Planning