Scheduling Coordinator / Customer support / Admin Calendaring

Job Description

Job Description

Job Title: Scheduling Coordinator

Location: Readington Township, New Jersey

Pay Rate: $21/hour

Work Model: 4 Days On-Site | 1 Day Work From Home

Schedule: 40 hours per week

Job Overview

We are seeking a Client Scheduling Coordinator to serve as the primary point of contact between clients and internal teams during the home assessment scheduling process. In this role, you will coordinate appointments, maintain strong client relationships, and support field consultants in meeting scheduling and service goals.

This position requires strong communication skills, attention to detail, and the ability to manage multiple calendars while providing excellent customer service.

Key Responsibilities

• Act as the main point of contact for clients throughout the scheduling process
• Make high-volume outbound calls and emails to secure appointments
• Coordinate schedules between clients and internal consultants
• Manage and update appointment calendars efficiently
• Ensure scheduling is completed logically and accurately
• Respond to inquiries within 24 hours
• Track scheduling trends, availability issues, and report concerns to leadership
• Communicate professionally through phone, email, and MS Teams

Required Skills

• Strong verbal and written communication skills
• Customer service focused mindset
• Ability to manage multiple Outlook calendars
• Excel data entry and basic administrative skills
• Strong attention to detail and organization

Experience & Education

• High School Diploma or GED required
• College education (completed or in progress) is a plus
• 2–4 years of customer service experience required

Company Description About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.