High Volume Call Center Coordinator

Job Description

Job Description

Job Title: Client Scheduling Coordinator
Location: Whitehouse Station, NJ 08889 (4 Days Onsite / 1 Day WFH)
Duration: 6 Months Contract (Apr 20, 2026 – Oct 19, 2026)
Pay Rate: $21.00/hr (W2)
Schedule: 40 hours/week | Monday–Friday

Training Hours: 9:00 AM – 5:30 PM EST
Post-Training Shift: 8-hour shift between 7:00 AM – 7:00 PM EST (latest start 10:30 AM)
Interview Process: Single onsite interview

Role Summary

The Client Scheduling Coordinator serves as the primary point of contact between the company and clients throughout the home assessment scheduling process. This role supports Risk Consultants by coordinating appointments, ensuring efficient scheduling, and delivering exceptional customer service while meeting production and timeliness goals.

Key Responsibilities

• Act as the main liaison between clients and internal teams during the scheduling process
• Make a high volume of outbound calls and emails to secure appointments
• Coordinate appointments logically and efficiently within assigned territory
• Manage scheduling workflows and follow up on tasks promptly
• Maintain strong attention to detail to improve scheduling experience
• Respond to inquiries within 24 hours
• Provide monthly updates on scheduling trends, availability, and concerns
• Communicate professionally via phone, email, and MS Teams
• Collaborate with internal and external stakeholders to ensure timely scheduling

Required Skills

• Strong verbal and written customer service communication
• Ability to manage multiple calendars in Outlook
• Excel skills for data entry and tracking
• Highly organized with strong attention to detail
• Ability to work independently and collaboratively

Education & Experience

• High school diploma or GED required (college education a plus)
• 2–4 years of customer service experience required
• Ability to work a flexible shift schedule within business hours

Company Description About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.