Customer Service Specialist

BeHive Specialist

Are you a people-focused professional with a passion for delivering exceptional customer experiences? BeMobile is seeking a BeHive Specialist to join our Call Center team! In this role, you'll play a vital part in supporting our retail stores by driving customer outreach, generating traffic, and providing top-tier service. As the voice of BeMobile, you'll build meaningful connections, solve customer needs, and help create the outstanding experiences we're known for.

This is a work-from-home position with certain geographic eligibility requirements.

Required skills and qualifications:

• 1-2 years of Retail or Wireless experience or relevant experience
• 1-2 years of call center or customer outreach experience preferred
• Excellent communication, collaboration, and interpersonal skills.
• Exceptional time management skills.
• Must be able to manage multiple tasks with proper attention to detail in each task.
• Must be comfortable on the phone, doing customer outreach, and providing customer service support.
• Must have a reputation for exceeding expectations without constant oversight.

What a Day in the Life Looks Like:

• Inbound Customer Support: Handle incoming customer inquiries, objections, and complaints across multiple communication channels. Provide solutions, escalate issues when necessary, and build trust through positive, professional interactions.
• Outbound Customer Outreach: Initiate calls to prospects and existing customers, present products or services, highlight features and benefits, and close sales. Stay organized with follow-ups to maximize conversions and exceed monthly targets.
• Lead Development & Management: Generate and maintain leads from campaigns, track interactions, and update all information accurately in communication platforms to ensure smooth and efficient sales processes.
• Professional Collaboration: Communicate effectively with your team and support retail locations to meet targets. Share insights, trends, and feedback to improve the customer experience across the organization.
• Exceed Customer Expectations: Go above and beyond in every interaction, overdelivering on issue resolution, following up proactively, and finding ways to make customers' lives easier while supporting sales goals.
• Key Traits for Success: Demonstrate dependability, punctuality, attention to detail, professionalism, teamwork, and the ability to work remotely or independently while maintaining high performance standards.

Benefits We Offer You:

At BeMobile, we believe in taking care of our team members both personally and professionally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and overall work-life balance, including:

• Health, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• 401(k) with Employer Match after 90 Days
• Career Advancement Opportunities
• Pet Insurance
• Verizon Service Plan Discounts
• Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling
• Paid Time Off and Sick Pay
• Maternity and Parental Leave
• DeVry University Continuing Education Discounts
• …and so much more! :)

Our Core Values:

• Accountable: We take ownership.
• Adaptable: We embrace change.
• Driven: We continuously improve.
• Helpful: We serve with humility.
• Trustworthy: We do the right thing.

Equal Employment Opportunity & Employment Eligibility:

BeMobile is an equal opportunity employer. We hire and promote without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. All job offers are contingent upon successful completion of a background check. BeMobile participates in E-Verify to confirm the employment eligibility of all newly hired employees in accordance with federal law.

This is a remote position.

Compensation: $15.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Purpose To grow as a team while connecting our communities