IT Applications Analyst

Job Description

Job Description

The City of Johns Creek is seeking a qualified IT Applications Analyst to support and maintain the applications and data critical to our daily operations. In this position, you will provide first-level support for our Enterprise Resource Planning system, troubleshoot technical issues, and help staff utilize the system effectively. You will also lead the creation, maintenance, and distribution of system reports and organizational dashboards.

Key Responsibilities

• Provide ERP Support: Serve as the primary contact for Enterprise Resource Planning application support, assisting users with system issues, access requests, and functional guidance.
• Troubleshoot and Resolve Issues: Diagnose application problems and coordinate directly with vendors and technical support teams to resolve them.
• Develop Dashboards: Partner with department stakeholders to design, develop, and maintain PowerBI dashboards that translate business requirements into clear visualizations.
• Manage System Reporting: Build, maintain, and optimize SSRS reports, and manage report scheduling, deployment, and updates across the organization.
• Utilize Modern Data Tools: Gather reporting requirements from users and leverage PowerBI, SSRS, and artificial intelligence tools to support data-driven decision-making.
• Support Implementations: Assist with the launch and upgrade of applications through data validation, user acceptance testing, and post-go-live troubleshooting.
• Document and Train: Create system documentation, report inventories, and user guides, and conduct training sessions on ERP workflows and reporting tools.

Qualifications

• Minimum Qualifications:
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Four (4) years of professional experience in PowerBI dashboard development and SSRS report authoring, combined with hands-on support of an Enterprise Resource Planning (ERP) system.
• Or an equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job.
• Licenses or Certifications (Preferred):
• Microsoft Certified: Power BI Data Analyst Associate

Core Competencies

• Ability to read and comprehend instructions, policies, procedures, and legal documents, while maintaining strict confidentiality regarding customer, personnel, and financial records.
• Skill in professional, effective, timely, proactive, and responsive communication, both verbally and in writing.
• Advanced expertise in Microsoft Office applications, specifically Microsoft Word and Excel.
• Ability to prioritize tasks, manage multiple items at the same time, meet recurring time constraints, and work well in a team environment.
• Ability to establish and maintain effective working relationships with employees, supervisors, outside agencies, and the public.

Competitive salary and benefits package

The City of Johns Creek offers a competitive salary and benefits package. We encourage you to apply if you are passionate about delivering exceptional support and possess the required qualifications.

Explore outstanding healthcare options and exceptional retirement benefits with the City of Johns Creek! Our comprehensive package includes a generous 12% contribution of your base pay to the 401(a) plan and a $1 for $1 match up to 5% in the 457(b) retirement plans, potentially totaling up to 22%! Access financial adviser services at no extra cost. Enjoy a competitive salary package crafted to align with the unique responsibilities and benefits of the IT Applications Analyst role. We offer competitive wages starting from $72,126 to $82,128 annually . This position is exempt.

About Us

Nestled in the northeast suburbs of Metro Atlanta, Johns Creek is Georgia's 10th-largest city and a premier destination for families and businesses. Home to 82,000 residents and supported by 291 dedicated employees, the City has built a reputation for safety and excellence since its incorporation in 2006. Recently recognized by U.S. News & World Report as the #1 Best Place to Live in the U.S. (2025-2026), Johns Creek also ranked #1 Best Atlanta Suburb in 2024 by livability.com and #1 place to raise a family in Georgia by Niche.com. As a leader in health, wellness, and innovation, we are committed to fostering a safe, vibrant, and forward-thinking community for everyone who calls Johns Creek home.

EQUAL OPPORTUNITY EMPLOYER: The City of Johns Creek is an Equal Opportunity Employer. We do not discriminate based on age, gender, race, color, national origin, religion, disability, or any other class or status protected by law.

IMPORTANT: By submitting your resume online, you hereby authorize the City of Johns Creek to contact, obtain, and verify the accuracy of the information contained in this application from all previous employers, references, and educational institutions. You also release the City of Johns Creek and its representatives from liability for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information. You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of this application or immediate termination of employment if you are employed, whenever it may be discovered.

Interested candidates should submit a resume, cover letter, and contact information via this online portal. In fairness to other potential candidates for this position, unsolicited letters, emails, telephone calls, or in-person submissions will not be considered. Applications will be reviewed as received. The City reserves the right to close the position before the posted date if a sufficient number of qualified applications are received.