National Operations Specialist

CLEAR INVESTMENT GROUP

National Operations Specialist

Chicago, IL · In-Office · $75K-$80K Base · Full Benefits

 

This is an opportunity to be CIG’s go-anywhere operator — stepping into the properties and situations where your leadership can make the biggest impact across a fast-growing multifamily portfolio.
→ You’ll take ownership from day one — stepping into property manager vacancies, leadership gaps, and challenging assets to keep operations, leasing, collections, maintenance, and team performance moving forward.
→ You’ll help stabilize distressed and transitioning properties — identifying operational gaps, setting priorities, strengthening on-site teams, and driving occupancy, collections, and property standards in the right direction.
→ You’ll lead critical transitions and special projects across the portfolio — from onboarding newly acquired properties to executing operational turnarounds, occupancy pushes, and collections cleanups.

  COMPENSATION
$75K–$80K Base

LOCATION
Travel-Based; Assignments 10-15 days per assignment

ABOUT CLEAR INVESTMENT GROUP
Clear Investment Group is a boutique real estate investment firm in Chicago specializing in rehabilitating and stabilizing distressed multi-family assets. We are based in Chicago, with portfolios across the Midwest, South, and Northeast. With a focus on acquiring distressed properties, we aim to improve communities by investing in local real estate.

COMPENSATION & BENEFITS

• Base Salary: $75,000-$80,000 annually, commensurate with experience — exempt
• Eligible for year-end and performance bonuses
• Company-paid housing/lodging while on assignment
• Travel costs covered (airfare, mileage, and/or rental car to and from assignments)
• Per diem for meals while traveling
• Health, dental, and vision insurance
• PTO and Holidays
• Access to 401(k)

THE ROLE
The National Operations Specialist is CIG's go-anywhere operator — an experienced operations specialist deployed wherever the portfolio needs one most. This role travels to properties across our national footprint to fill in during manager vacancies and vacations, step in when a property is facing operational challenges, lead special projects, and onboard newly acquired properties into the CIG portfolio.
Our properties are distressed assets in various stages of stabilization, and no two assignments look alike. One month this role may be running the day-to-day operations of a community between permanent managers; the next, it may be standing up a newly acquired property — establishing staffing, systems, and standards from day one. In every case, the National Operations Specialist assumes full ownership of the assigned property: leasing, collections, maintenance coordination, staff supervision, and reporting.
This role is ideal for a seasoned property manager who thrives on variety, adapts quickly to new teams and markets, and wants to make a visible impact across an entire portfolio rather than a single asset. Housing, travel, and meals are covered while on assignment.

WHAT YOU'LL OWN
The scope of each assignment will vary by property, market, and the reason for deployment. Included but not limited to:

Property Operations & Financial Performance

• Assume full responsibility for the daily operations of the assigned property — leasing, collections, maintenance, and reporting — from the first day of each assignment.
• Operate the property within established financial guidelines; manage collections and evictions for the community.
• Perform daily physical inspections of the property and coordinate with the maintenance team on repairs, unit turns, and curb appeal.
• Enforce occupancy policies and procedures; ensure all CIG policies are upheld and infractions are properly reported.
• Exercise independent judgment and discretion to handle and resolve resident requests or concerns.

Leasing & Occupancy

• Maintain property rentals by advertising and filling vacancies; meet leasing objectives by ensuring proper marketing tools are implemented.
• Communicate with residents regarding property maintenance, repairs, and community standards.
• Implement, design, and maintain a resident retention program appropriate to the property's stage of stabilization.

Team Leadership & Staffing

• Maintain direct supervision of all on-site staff, including work schedules, the delegation of duties, and conflict resolution.
• Interview and hire property employees; help fill vacant on-site positions so the property is fully staffed before the assignment ends.
• Coach, train, and stabilize existing on-site teams — especially where a property has been operating without consistent leadership.

Coverage, Transitions & Special Projects

• Step in as the acting Property Manager during vacancies, vacations, and leaves of absence — keeping operations, reporting, and team performance seamless in the permanent manager's absence.
• Lead the operational onboarding of newly acquired properties, including initial property and unit inspections, staffing plans, data and ledger migration into Yardi, and implementation of CIG policies and procedures.
• Execute special projects at assigned properties — such as occupancy pushes, collections cleanup, compliance remediation, or operational turnarounds — and drive them to completion.
• Document the state of the property at the start and end of each assignment and deliver a clean, organized handoff to the incoming or returning Property Manager.

Reporting & Communication

• Assist with preparing reports for ownership by collecting, analyzing, and summarizing property data.
• Provide regular status updates to the Director of Property Management and regional leadership throughout each assignment.
• Investigate and/or report any incidents regarding residents, employees, vendors, or others regarding the property.
• Take responsibility for administrative duties, including all required reporting; leverage AI tools to draft correspondence, organize data, and prepare reports efficiently.

WHAT WE'RE LOOKING FOR

• 5+ years of property management experience, including leadership experience; multifamily strongly preferred.
• Experience working with and stabilizing distressed properties strongly preferred.
• Willing and able to travel approximately 75%, including extended assignments away from home; flexibility to deploy on short notice as portfolio needs arise.
• Able to take ownership of an unfamiliar property quickly and operate independently with minimal oversight.
• High level of organization and attention to detail; ability to exercise sound judgment.
• Experience with Yardi Voyager and RentCafe.
• Knowledge of Fair Housing regulations.
• Strong interpersonal, written, and verbal communication skills; ability to maintain positive relationships with internal and external contacts.
• Motivation for sales and a drive to meet leasing and occupancy objectives.
• Comfort with AI productivity tools (e.g., Microsoft Copilot, ChatGPT, Claude) — CIG expects active, ongoing use of AI to maximize efficiency.
• Must be able to walk at least 3 miles a day and lift 50 lbs.

Clear Investment Group is a woman-owned multifamily real estate investment firm based in Chicago, IL. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

CLEAR INVESTMENT GROUP  ·  105 W Madison Street, Suite 1700, Chicago, IL  ·  clearinvestmentgroup.com