Sr. Director, Change Management and Value Realization

The Senior Director, Change Management & Value Realization leads Change Management at Echo and runs the value realization system that connects investment to impact. You will set the change and adoption strategy across Echo’s technology portfolio, operate the cadence that defines, tracks, and reports value, and serve as the trusted expert for function leaders, project teams, and Finance.The role spans two work streams, weighted toward change. Change management and adoption is the primary focus (~60%); value realization facilitation is the second (~40%) and applies to a tracked subset of qualifying initiatives. The two are paired by design: adoption is usually the precondition for realized value, and a single accountable owner keeps that thread unbroken, from before build through after launch, across Echo’s technology portfolio.Ownership OversightAdoption of every technology release across Echo, so new capabilities change how teams actually work, not just which tools they haveThe value realization system that shows whether Echo’s technology investment, more than $50 million annually, pays offThe change and adoption strategy for the portfolio, and the standards that mature the practice over timeThe expert partnership that project teams, function leaders, and Finance rely on to define and protect valueThe change management team, and the next generation of leaders growing within itDuties & ResponsibilitiesChange Management & AdoptionSet and own the change and adoption strategy for the technology portfolioOwn adoption targets and measurement plans for each initiative, and hold owners accountable for the behaviors and usage that drive outcomesDirect role based training and enablement in partnership with Learning & Development, scaling reach through a train the trainer modelLead communications, executive sponsorship, and stakeholder engagement across operations, sales, technology, and trainingValue Realization FacilitationRun the value definition process for qualifying initiatives, aligning business, technology, and Finance on a target dollar value and a single success metric before build begins, using the standards and cadence set by the SVP and steering committeeChair working level value reviewsOperate the value tracking and reporting cadence from before build through after launch, and surface “value at risk” (initiatives where projected benefits are slipping) to leadershipPrepare and present readiness recommendations to the steering committee as input to its decisionsPartner with Finance to validate value definitions and connect adoption to realized valueDrive continuous improvement of the value operating model in partnership with the SVPLeadership & Team DevelopmentLead and develop a team of change management professionals (individual contributors)Grow the next layer of leaders through coaching, clear expectations, and feedbackAllocate team capacity to the highest impact initiatives, consistent with the change weighted emphasis of the roleRaise the maturity of change and value capabilities across the organizationWhat Success Looks LikeAdoption targets are met or exceeded across the portfolio, with clear linkage to business outcomesThe value cadence runs reliably, and leadership trusts the visibility it providesA strong bench of change and value leaders is developing under your leadershipChange and value practices mature measurably across the organizationWhat You BringRequired8+ years in change management, including adoption or transformation work, with people leadership experienceA track record of setting strategy and delivering measurable business outcomes at portfolio scaleHands on experience operating value or benefits measurement, tracking, and reportingStrong analytical, financial, and communication skills, with executive presenceBachelor’s degree required; Master’s or MBA preferredChange management certification (Prosci/ADKAR or ACMP CCMP)PreferredFamiliarity with a benefits realization framework (for example, APMG Managing Benefits or PMI benefits realization management)Experience in logistics, marketplace, or operations driven environmentsExperience partnering with Finance and steering committeesExperience with product and technology driven transformationEcho Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.Work environment/physical demands summary:This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.#LI-SG1BenefitsFor more information about our benefit offerings, please visit our careers page at .Compensation$150,000.00 per yearThis role is eligible for a bonus that is based on a combination of personal and business performance.SummaryLocation: Chicago, ILType: Full time