Residential Service Technician

Job Description

Job Description

Job Description

Responsible for diagnosing, repairing, and maintaining residential garage doors and opener systems. This role serves as the face of our company during service visits, ensuring safe, efficient, and high-quality repairs that exceed customer expectations. 

Responsibilities

Job Duties (functions considered essential as defined by ADA)  

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems. 
• Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation 
• Communicate clearly and professionally with homeowners to explain repair needs, product options, and service processes. Provide consultative product recommendations when appropriate. 
• Maintain detailed and accurate records of all service and installation activities, including parts used, labor performed, and completion status. 
• Operate hand and power tools safely and efficiently while maintaining a clean and organized work area. 
• Maintain an appropriate and well-organized inventory of commonly used parts and tools in the company vehicle to support efficient daily operations. 
• Respond to emergency or on-call service requests on a rotating schedule (if applicable). 
• Ensure all work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines. 

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time at their sole and complete discretion. 

Qualifications

Experience  

A minimum of 1-2 years of experience in Garage Door Service or related mechanical trades. 

Education  

A minimum of a High School Diploma or GED is required. 

Required Skills  

• Strong troubleshooting and mechanical skills. 
• Excellent problem-solving and critical-thinking ability. 
• Strong interpersonal and communication skills. 
• Ability to work independently with minimal supervision. 
• Knowledge of residential garage door systems, openers, and safety devices. 
• Valid driver’s License.  

Work Conditions   

• This position involves working at residential customer locations, both indoors (garages) and outdoors, in varying weather conditions including heat, cold, and rain.  
• Technicians regularly perform physical tasks such as lifting and carrying equipment (up to 75 lbs), climbing ladders, working overhead, and using hand and power tools.  
• Work may involve confined or awkward spaces, especially in garages or attics where opener systems are mounted.  
• Driving to multiple job sites throughout the day is required, and a valid driver’s license is required. 
• Standard work hours are Monday through Friday, with occasional evening, weekend, or emergency service calls based on customer needs. 
• Personal protective equipment (PPE), including safety glasses, hard hat, and gloves, must be worn as required. 

Physical Requirements   

• Ability to work in outside weather conditions 
• Ability to lift up to 75 pounds. 
• Repetitive standing, lifting, reaching, bending, climbing, & kneeling 
• Working on ladders at varying heights. 

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation.  All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.  Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The Overhead Door Corporation is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional responsibilities.

Overhead Door Corporation is a leading manufacturer of doors and openers for residential, commercial, industrial and transportation applications. Our corporate headquarters is located in Lewisville, Texas.

Overhead Door Corporation has five divisions: Access Systems Division (ASD), which features the Overhead Door and Wayne Dalton garage door brands; The Genie Company, manufacturer of remote-controlled garage door opening systems; Horton Automatics, a manufacturer of automatic entrance systems; TODCO, the largest producer of truck doors for the transportation industry and Installed Services Division (ISD) which features two service and install brands: Creative Door Services in Western Canada and NationServe in the United States.

What does Overhead Door have to offer?
At The Overhead Door Corporation, we recognize people as the core of our strength. That’s why we provide a comprehensive benefits package to our employees, including medical, dental and life insurance. Employees also enjoy the freedom of optional benefits suited to their needs and lifestyles, so they take home benefits that are customized for them.
• Health and Dental – 2 options
• 401K Match
• Profit Sharing
• Company Paid Life and Disability
• Education Assistance
• Employee Purchase Program

Overhead Door Corporation is proud to be an Equal Employment Opportunity/Affirmative Action employer of talented people who make things happen - a powerful and diverse team that includes women, minorities, individuals with disabilities, and covered veterans.

Company Description

The Overhead Door Corporation is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional responsibilities. \r\n\r\nOverhead Door Corporation is a leading manufacturer of doors and openers for residential, commercial, industrial and transportation applications. Our corporate headquarters is located in Lewisville, Texas.\r\n\r\nOverhead Door Corporation has five divisions: Access Systems Division (ASD), which features the Overhead Door and Wayne Dalton garage door brands; The Genie Company, manufacturer of remote-controlled garage door opening systems; Horton Automatics, a manufacturer of automatic entrance systems; TODCO, the largest producer of truck doors for the transportation industry and Installed Services Division (ISD) which features two service and install brands: Creative Door Services in Western Canada and NationServe in the United States.\r\n\r\nWhat does Overhead Door have to offer? \r\nAt The Overhead Door Corporation, we recognize people as the core of our strength. That’s why we provide a comprehensive benefits package to our employees, including medical, dental and life insurance. Employees also enjoy the freedom of optional benefits suited to their needs and lifestyles, so they take home benefits that are customized for them. \r\n• Health and Dental – 2 options \r\n• 401K Match \r\n• Profit Sharing \r\n• Company Paid Life and Disability \r\n• Education Assistance \r\n• Employee Purchase Program \r\n\r\nOverhead Door Corporation is proud to be an Equal Employment Opportunity/Affirmative Action employer of talented people who make things happen - a powerful and diverse team that includes women, minorities, individuals with disabilities, and covered veterans.