Field Service Technician

Field Service TechnicianPay: $26 – $32 per hourLocation: Greater Cincinnati, OHSchedule: Monday–Friday, 7:00 AM – 4:00 PM (with overtime opportunities)About Raymond Storage ConceptsRaymond Storage Concepts (RSC) is a leading provider of customized material handling solutions, focused on warehouse and fleet optimization. Headquartered in Cincinnati, we support customers through a network of regional locations, including Columbus and Louisville.As an authorized sales and service center for The Raymond Corporation, we provide industry-leading equipment, service, and support to businesses across the region.Position OverviewAre you a hands-on problem solver who enjoys diagnosing and fixing equipment? Whether your background is in automotive, heavy equipment, aviation, or another technical trade, your skills are highly valued here.As a Field Service Technician, you'll be part of a local service team made up of fellow technicians and a Team Leader who support each other daily. While you'll travel to customer sites and work independently on service calls, you'll never be on your own—you'll have a team behind you to collaborate with, share knowledge, and help solve problems.This role is ideal for someone who enjoys a mix of independent field work and being part of a tight-knit, team-oriented environment.What You'll DoDiagnose and repair mechanical, electrical, and hydraulic issues on lift trucksTravel to customer sites within your assigned territoryPerform preventive and scheduled maintenanceAccurately document all service work performedTest equipment to ensure safe and proper operationCollaborate with your Team Leader and fellow technicians to solve complex issuesCommunicate with dispatch, parts, and sales teams to meet customer needsPlan and manage daily service calls efficientlyMaintain a clean, organized service van and manage tools and parts inventoryProvide professional, customer-focused service at all timesSafely operate a company-provided service vehicleWhat We're Looking ForHigh school diploma or equivalent1–3 years of relevant mechanical or technical experience preferredStrong mechanical aptitudeBasic knowledge of mechanical, electrical, and hydraulic systemsAbility to read and interpret diagrams and schematicsStrong customer service and communication skillsValid driver's license with a clean driving recordWhat We OfferCompetitive hourly pay with overtime opportunities3 weeks of paid time off (120 hours) starting your first year8 paid holidays each yearMedical, dental, and vision insurance with multiple plan optionsCompany-paid basic life insurance and short-term disability401(k) with company matchHealth Savings Account (HSA) with annual company contributionsFlexible Spending Accounts (medical and dependent care)Paid parental and maternity leaveEmployee Assistance Program and supplemental benefits optionsReferral bonus programEmployee discount programPaid technical training and career development opportunitiesTechnician-Specific PerksCompany-provided service vehicle (fuel, maintenance, and insurance included)Company-provided uniformsAnnual $200 boot allowanceHand tool insurance at replacement costTool loan program up to $1,000 after 90 daysEligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results