Financial Services Specialist

Financial Services SpecialistHiawatha Valley Mental Health Center (HVMHC) is seeking a Financial Services Specialist responsible for coordinating insurance verification, financial clearance and public program enrollment with Clients, Support Staff and Finance Department. The Financial Services Specialist will serve as the primary point of contact for clients, supporting access to services through insurance and billing management, state and federal program assistance, financial counseling and system navigation.Core Responsibilities and Essential Functions:Insurance & Financial CoordinationConduct initial and ongoing insurance verificationProvide Good Faith EstimatesExplain insurance coverage, payment responsibilities, and sliding fee scalesAnswer client questions related to insurance and billingDiscuss, create, implement and monitor client payment plansUpdate insurance and demographic changes in systemSupport Prior AuthorizationsNavigation & Support ServicesAssist clients with insurance enrollment and navigationDiscuss, create, implement and monitor client payment plansAssist clients/families with ad-hoc financial issues as needed prior to, during and following treatmentInsurance renewal trackingFinance & BillingAssist Finance Dept with self pay collection and payment plansAssist with accepting paymentsAssist Finance Dept with posting of self pay paymentsOther duties as assigned by Finance DirectorJob Qualifications and Requirements:High School Diploma or equivalent requiredAbility to work successfully independently and as part of each consumer's multi-disciplinary team.Ability to work with diverse populations including age, gender, ethnicity, and cultural components of all HVMHC consumers.Skilled in planning, problem solving and decision-making. Must be highly organized and creative with an ability to locate resources for clients as needed.Exceptional organization and communication skills (oral and written)Must be able to maintain confidentiality.Complete all required job training as directed.Must possess a vehicle valid driver's license and a willingness to travel as needed to client or organization locations throughout SE MN.Physical Requirements for Position: Must be able to move in a manner conducive to the execution of daily activities. While performing the duties of this job, the employee must communicate with others and exchange information. The employee regularly operates equipment (listed below) on a daily basis. Occasional bending and lifting of office materials may be required.Non-Essential Functions: Perform other duties as assigned by Finance Director.Equipment Used: Computer, telephone, office equipment, vehicle.Work Environment: Hiawatha Valley Mental Health Center is committed to providing a safe and inclusive work environment free from harassment, violence and discrimination. Our inclusive work environment represents many different backgrounds, cultures and viewpoints. The core values we live by include: integrity, respect, people focused, community focused, continuous improvement, compassion, partnership and collaboration, empowerment and financial stewardship. All Hiawatha Valley Mental Health Center owned facilities are smoke/drug free environments, with some exposure to excessive noise, dust and temperature. The employee is occasionally exposed to a variety of conditions at client sites.Employee Wellness Program: Statement:Hiawatha Valley Mental Health Center is an Equal Opportunity Employer. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Application Process: A background check is required as part of the hiring process. Depending on the role, applicants may also need to complete a Mental Health Practitioner Verification Form or Professional Conduct Inquiry Form.