Hybrid SaaS Product Support Specialist
Nextpoint, Inc.
Nextpoint, Inc. is seeking a Product Support Specialist to join our hybrid team in Chicago. You will manage SaaS support inquiries, prioritizing email, calls, and Zoom, while collaborating with Data Strategy and Engineering to resolve issues and improve SLAs. You will analyze support trends, automate routine responses, and provide on-call coverage roughly every two months. Strong communication and problem-solving skills are essential in a fast-paced environment. #J-18808-Ljbffr Nextpoint, Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Hybrid SaaS Product Support Specialist in Chicago, IL vacancy
- Nextpoint is seeking a Product Support Specialist in Chicago for a hybrid role. You will manage and prioritize product support inquiries by email and calls,... ...client experience. The candidate should have 2+ years in SaaS support, experience with Zendesk/Jira, and strong...Suggested
$60k - $65k
...Product Support Specialist Hybrid (2 to 3 days/week onsite) Reports to: Director of Training and Support Salary Range: $60,000-$65,000/year plus $5... ...are always covered QUALIFICATIONS 2+ years experience in SaaS technical support, with strong command of support processes...SuggestedSummer workWork at officeFlexible hoursWeekend work2 days per week3 days per weekNextpoint
Chicago, IL1 day ago$83k
...The Role Location: Chicago (Hybrid) - 1 - 2x a week Working... ...Coverage Coverage window: Our support line runs 5:00am CT – 8:00... ...to weekends. The Role As a Product Support Specialist at Rundoo, you will be the... ...any industry Experience with SaaS products or technology...SuggestedFull timeLocal areaMonday to FridayShift workRotating shiftWeekend workDay shiftRundoo
Chicago, IL4 days ago- Rundoo, Inc. in Chicago, IL is seeking a Product Support Specialist to serve as the primary contact for independent hardware and paint store clients. You will solve problems across our ERP platform—from POS to inventory and accounting questions—and work with a cross-functional...Suggested
- Goose is seeking a dedicated Support Specialist to join our Customer Operations team in Chicago.... ...will handle front-line inquiries, build product knowledge, and help create repeatable support... ...with cross-functional teams. A hybrid in-office schedule (3 days) in the greater...SuggestedWork at office
- PEAK6 in Chicago is seeking a Product Analyst to shape the tools, platforms, and systems powering our growing portfolio businesses.... ...desk. You will develop roadmaps for internal HR, Finance, and Support SaaS and homegrown tools, collaborating across departments to identify...
- FourKites in Chicago, IL is seeking a Specialist to join our Product Support team. You will provide advanced technical support for our B2B SaaS platform, triaging requests, guiding customers, and collaborating with Product, Engineering, and Customer Success to resolve complex...
- Lawson Products, Inc. is seeking an intermediate-level Product Specialist to support category management, administrative duties, and acquisitions. The role emphasizes data... ...for bids and catalogs. The position is hybrid, mixing three days in the Chicago office with...Work at officeRemote work
- Lawson Products in Chicago, IL is seeking an intermediate-level Product Specialist to support the Category Manager in driving strategic plans. This role provides administrative... ...assists with acquisitions, operating in a hybrid model with three days in the office and two...Work at officeRemote work
- A leading global technology company seeks an Entry Level Product Manager in Chicago, IL, to develop innovative products for the foodservice... ...to work closely with stakeholders and contribute to exciting SaaS solutions. The company provides competitive benefits and a collaborative...
$22 - $26 per hour
Job Overview: Looking for a role where collaboration and problem-solving come together? Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you’ll help customers understand product options, pricing, and specifications...Hourly payTemporary workWork at officeRelocationRelocation packageMarvin
Chicago, IL56 minutes ago$93k - $135k
Product Support SpecialistCooley is seeking a Product Support Specialist to join the Innovation team.Position summary:Cooley Innovation embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that...Full timeTemporary workWork at officeFlexible hoursWeekend work- ...PriceLabs is seeking a Product Specialist to be the first line of contact for customers. You will wear many hats and help customers succeed by delivering reliable support and clear product guidance across channels, including email, phone, and video calls. This remote...Remote work
PriceLabs
Chicago, IL2 days ago - ...digital dashboard—helping our customers increase utilization, enhance safety, and reduce maintenance costs. Overview As a Product Support Specialist for FleetPulse Customer Support, you will use your functional and technical product expertise and skills to support,...Work at office
fleetpulse.com
Chicago, IL3 days ago - ...Provide exceptional support via Intercom chat, email, and phone Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation Perform data analysis and reconciliation work using spreadsheets Collaborate with Engineering...
Jobtailor
Chicago, IL2 days ago - Rundoo in Chicago, IL is seeking a Product Support Specialist to be the primary contact for independent hardware and paint store clients using our ERP platform. You’ll handle POS issues, inventory sync, accounting reconciliation, and training questions, delivering coast...
- FleetPulse is seeking a Product Support Specialist to provide operational solutions and improve the customer support experience. You will manage support tickets and lead initiatives for high-value accounts in telematics. The ideal candidate will have excellent problem-...Flexible hours
- FleetPulse is looking for a Product Support Specialist in Chicago, Illinois, to provide exceptional support and operational solutions for the FleetPulse platform. This role requires a blend of technical expertise and problem-solving skills to address customer needs proactively...
$55k - $60k
Technical Support Associate III (Chicago-based) Chicago, United States... ...includes enterprise SaaS, SEO, APIs, AI, or technical customer... ...throughout the day. In-Office, Hybrid Schedule byDesign: Ourteam... ...cross-functional teams such as Product, Engineering, Customer Success...Casual workWork at officeLocal areaRemote workWork from homeMonday to FridayFlexible hours- ...Service professional to join as a Vehicle Support Specialist. You will serve as front-line to customers, guiding them through Motus products to support administrators and end-users,... ...Administrator support, with opportunities to learn SaaS operations and cross-functional...
- Rundoo is seeking a Product Support Specialist in Chicago with hybrid work, to support independent hardware and paint store clients across our ERP platform. You will troubleshoot POS, inventory sync, reconciliation, and training questions, working with the Client Success...
- Motorola Solutions is seeking a Customer Support Technician II in Chicago, IL to provide mission-critical technical support for ASTRO systems serving public safety clients in a hybrid role. You will manage incidents, perform triage, and collaborate across teams while maintaining...
$65k - $75k
...Capital Advisors, Inc. is looking for an ETF Product Specialist to join our vibrant and innovative ETF... ...Team. This role offers a chance to support the essential functions of our internal... ...$65,000 - $75,000 This position is a hybrid opportunity based in our Chicago office...Full timeWork at officeImmediate startNight shift$60k - $80k
Greenthumbindustries is hiring an Associate, Product Innovation - Edibles in Chicago. This hybrid role requires project management skills and involves launching... ...within the edibles category. The candidate will support product launches, lead market expansion, and manage...- Braven, Inc. is hiring an IT Support Specialist in a hybrid Chicago, IL setting. This role serves as the first contact for hardware, software, and account issues, ensuring tickets are triaged and resolved quickly so staff can focus on supporting Braven Fellows. The position...
$81.5k - $173.1k
...The opportunity The Product Manager fosters a strong federated... ...and engagement rituals. Support federated teams in applying consistent... ...ML, LLMs, agentic strategies, SaaS, and product management tools... ...team-led and leader-enabled hybrid model. Our expectation is for...Full timeWork experience placementSummer holidayFlexible hours- University of Illinois Chicago is seeking a Test Specialist in Chicago, IL. The role supports standardized examinations in the Disability Resource Center... ...faculty and staff, and training proctors. The position is hybrid with benefits and a competitive hourly wage...Hourly pay
- AEG is seeking an IT Support Specialist to provide day-to-day technical assistance for CMN staff in a hybrid work environment in Chicago. You will diagnose and resolve hardware, software, and device issues, supporting both in-person and remote staff. You will manage onboarding...Remote work
- Cooley LLP is seeking a Product Support Specialist to join the Innovation team. The role focuses on first-level support and product management for online services, collaborating with practitioners and engineers. Responsibilities include tracking change requests, onboarding...
$85.6k - $149.4k
This is a hybrid role, open to candidates within commuting-distance... ...-based officesAs a Senior Product Marketing Specialist, you will play a critical... ...• Strong understanding of SaaS products and their... ...generated responses or third-party support during interviews will be...Full timeWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Hybrid SaaS Product Support Specialist. Be the first to apply!
Related searches
- product specialist medical Chicago, IL
- senior product specialist Chicago, IL
- product support specialist Chicago, IL
- product information specialist Chicago, IL
- product delivery specialist Chicago, IL
- product management specialist Chicago, IL
- product safety specialist Chicago, IL
- product specialist Chicago, IL
- travel support specialist Chicago, IL
- application support associate Chicago, IL