Service Manager

Chito Gvrito, an established Georgian restaurant in Gramercy Park, is seeking an experienced Dinner Service Manager to lead front-of-house service and assist with day-to-day restaurant operations.

Hospitality is at the heart of Georgian culture and central to the experience we create at Chito Gvrito. We are looking for a hands-on leader who genuinely enjoys taking care of each guest and creating the warm, generous, and personal style of hospitality that defines our restaurant.

If you’re passionate about hospitality, food, wine, and beverage service, this is a great opportunity to take on a meaningful leadership role and grow with the restaurant.

This is an hourly position with a set weekly schedule , averaging approximately 5–6 hours per shift with consistent days off . The position is primarily dinner service, with the option for an additional Saturday and/or Sunday lunch/brunch shift.

For the right candidate, there is potential to transition into a full-time salaried management position with expanded responsibilities and eligibility for performance-based bonus incentives.

Key Responsibilities

• Lead and oversee front-of-house operations during assigned dinner services
• Maintain a visible, hands-on presence on the floor, supporting servers, bartenders, and hosts throughout service
• Lead the team in delivering warm, generous, and personalized Georgian hospitality to each guest
• Manage reservations, seating, table pacing, and overall flow of the dining room
• Ensure guest satisfaction through regular table touches, attention to detail, and proactive service recovery
• Develop genuine relationships with guests and help build a strong base of returning clientele
• Maintain accurate guest profiles, including relevant food and beverage preferences, dietary considerations, special occasions, and other details that support personalized future visits
• Maintain established service standards, cleanliness, organization, and overall presentation of the dining room and guest-facing areas
• Assist with staff training and onboarding, reinforce established service standards, and provide coaching and performance feedback during assigned shifts
• Help maintain current FOH service manuals, training materials, SOPs, and checklists, and assist management with updates as needed
• Communicate effectively with management, culinary, bar, and FOH teams to ensure seamless service
• Complete detailed end-of-shift reports documenting service, guest feedback, operational concerns, and items requiring follow-up
• Ensure assigned opening, closing, side work, and other FOH duties are completed properly each shift
• Assist with beverage and FOH operating supply inventory and stocking
• Maintain current menus and prepare/print approved menu updates as needed
• Maintain accurate POS menu availability and update low or unavailable items during service
• Assist management with FOH scheduling, shift coverage, and schedule adjustments as needed
• Uphold all restaurant health, safety, sanitation, and service protocols
• Step into service and provide hands-on support wherever needed

Required Skills

• Proven hospitality experience in a fast-paced, high-volume restaurant environment
• Strong leadership and hands-on floor management skills
• Genuine passion for hospitality and creating memorable guest experiences
• Ability to lead by example, motivate, coach, and support FOH team members
• Strong guest relationship and customer service skills
• Strong working knowledge of wine and cocktail service
• Excellent communication and interpersonal skills
• Ability to manage conflict and resolve guest and staff issues professionally
• Strong organizational, time-management, and problem-solving skills
• Ability to manage multiple priorities and remain composed under pressure
• Excellent attention to detail and commitment to consistent service standards
• Strong collaboration and teamwork with FOH, bar, and culinary teams
• Adaptability and flexibility in a changing restaurant environment
• Knowledge of restaurant health and safety standards
• Positive, engaging, and professional demeanor