Area Vice President of Operations

Regional DirectorAbout Care & Help Choosing home care services can be a difficult and uncertain decision. Care & Help Home Care, LLC is a trusted provider of non-medical home care services throughout the Philadelphia region. We are committed to delivering compassionate, transparent, and professional care that allows seniors and individuals with disabilities to remain safe and independent in their homes.Job Summary: Responsible for providing leadership, management, and support to the Directors of Operations/Managers in a specific region to achieve identified clinical and operational goals.Essential Duties and Responsibilities:Provides strategic leadership and operational oversight for the Philadelphia and Allentown offices and ensures alignment with organizational goals, policies, and standards.Establishes and executes regional strategies to achieve growth objectives, including client census, admissions, authorized hours, billable hours, referral volume, and market development.Partners closely with Business Development to develop and strengthen referral relationships with hospitals, health systems, managed care organizations, case managers, community partners, and other referral sources.Develops and implements strategies to improve caregiver and client retention, engagement, satisfaction, and continuity of care.Monitors key workforce indicators, including caregiver turnover, staffing capacity, call-outs, open shifts, overtime, productivity, and utilization, and develops action plans to address unfavorable trends.Owns regional accountability for Electronic Visit Verification (EVV) compliance and performance. Ensures care centers maintain compliance with EVV requirements, including timely clock-in/clock-out, exception resolution, authorization alignment, missed visits, and required documentation.Reviews EVV performance metrics regularly and ensures timely corrective action for recurring exceptions, missed visits, documentation deficiencies, and other compliance concerns.Ensures alignment between client authorizations, scheduled hours, delivered hours, EVV records, and billable services to minimize revenue leakage and maximize operational performance.Monitors regional financial performance and is accountable for overall P&L results, including revenue growth, labor utilization, overtime, staffing costs, and controllable expenses.Develops and maintains a consistent regional operating cadence, including weekly performance reviews, monthly business reviews, KPI monitoring, and action planning.Establishes, monitors, and communicates key performance indicators for growth, retention, EVV compliance, staffing, quality, client satisfaction, productivity, and financial performance.Identifies underperforming areas and develops measurable corrective action plans with clear owners, timelines, and expected outcomes.Ensures and facilitates consistency in practice, processes, communication, and messaging among care centers.Develops and prepares reports and executive-level presentations for the Senior Vice President and Executive Team regarding regional performance, growth initiatives, project status, operational risks, compliance, financial results, achievements, and opportunities.Collaborates closely with Business Development, Clinical, Human Resources, Finance, Compliance, and other departments to drive growth, retention, quality, operational efficiency, and regulatory compliance.Coaches and develops Directors of Operations and Managers to strengthen leadership capability, accountability, decision-making, and execution.Monitors employee performance and holds leaders accountable for achievement of defined goals and objectives. Provides performance redirection, coaching, mentoring, and development as needed.Serves as the primary escalation point for significant operational, staffing, client service, compliance, quality, and performance issues within the assigned region.Ensures timely response to audits, investigations, compliance directives, quality concerns, and other regulatory or operational risks.Promotes a culture of accountability, service excellence, continuous improvement, employee engagement, and client-centered care.Performs other duties as assigned.Ability to work flexible hours, including occasional evenings, weekends, or on-call support as business needs require.Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Associates degree and 5+ years' experience in leadership or management OR Bachelor's degree with 3+ years' experience in business office setting. Two additional years of management/leadership experience may be substituted for degree requirements.Working knowledge of regulations and reimbursement in home health care.Demonstrated expertise in personnel management, leadership, and financial management.Must be able to navigate data, reports, dashboards and other computer tools to make data driven decisions.Physical Demands:Prolonged periods of sitting.Subject to eye and hand strain from working on a computer.May be required to lift and move boxes, medical records, etc.Work Environment:Office environment.Moderate degree of travel (25-40%).Benefits:401kMedical, Vision & Dental InsurancePTO, Sick Time, Floating Holidays