Customer Service Representative (Cleveland)

Job Summary:

We are seeking a friendly, professional, and customer-focused Customer Service Representative to assist customers, resolve inquiries, and provide a positive experience. The ideal candidate communicates clearly, handles problems efficiently, and maintains a helpful attitude in a fast-paced environment.

Key Responsibilities

• Respond to customer questions by phone or email.
• Resolve customer complaints and concerns promptly and professionally.
• Process orders, running credit cards or making account updates as needed.
• Provide accurate information about products and services.
• Escalate complex issues to the appropriate department or supervisor.
• Filing paperwork when needed.

· Work collaboratively with team members and other departments.

Qualifications

• Previous customer service experience preferred but not always required.
• Strong verbal and written communication skills.
• Ability to remain calm and professional when handling difficult situations.
• Basic computer skills and ability to learn customer service software.
• Strong attention to detail and problem-solving abilities.
• Reliable, organized, and able to manage multiple tasks.