Shift Manager Slots

NY-MOC 888 Resorts World Drive Monticello, NY 12701, USA Responsibilities Supervises Slot Attendants while developing and implementing an effective strategy for managing customer service for the Slot Operations Department. Reviews and evaluates the Operations Team performance and takes corrective action with team members as required to maintain performance standards. Creates weekly and daily schedules. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and handles other personnel related matters appropriately throughout assigned departments. Ensures application of federal currency reporting standards. Provides courteous and helpful information to guests; responds to guest complaints in a considerate, professional and positive manner, showing genuine concern and empathy, actively listening to the guests and taking ownership of their concerns to a resolution. Maintains meticulous security of keys, radios and other devices issued and complies with company safety standards. Administers supervisory responsibilities in accordance with company and departmental policies and procedures. Attends all required training meetings. Performs other tasks as assigned. Core Competencies Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive. Knowledge of the marketplace; actively and collaboratively assists in building best practices necessary for the Company’s success. Understanding of how actions and decisions impact the Company financially and on guest relations. Courage and initiative to present new ideas and perspectives to create positive results. Exhibits respectful consideration of viewpoints, situations and others. Puts the guest at the forefront of every decision. Strong people skills to interact well with guests and team members. Ability to deal effectively with a diverse group of guests and employees. Analytical decision‑making in a fast‑paced environment. Maintains composure and a positive approach when dealing with all guests. Proficiency with mobile devices, touch screens and computers; prior experience with smartphones and/or tablets preferred. Strong computer skills and ability to learn new programs quickly; experience with Excel and Word a plus. Complete understanding of Departmental, company and New York State Gaming Commission rules and regulations applicable to the position. Knowledge / Work Experience Must be 21 years or older. BA/BS in hospitality or a related field and/or a combination of education and related experience. Five (5) years of experience in a guest service or customer‑service driven industry with a minimum of three (3) years in a supervisor/manager role in a high‑volume, complex resort casino environment. Ability to obtain and maintain the appropriate license through the New York State Gaming Commission. Complete technical understanding of a broad range of slot machines and systems and ability to train others. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr