Remote Application Specialist (Patient Monitoring)

Job Title Remote Application Specialist (Patient Monitoring) Job Description Clinical Applications Support Specialist (Patient Monitoring) As an experienced Remote Clinical Applications Support Specialist, you will leverage your nursing clinical education/training to be responsible for providing telephone and remote clinical application support to internal and external customers for our Patient Care Monitoring Systems (PCMS) team. In this role, you will not only assist in resolving customer clinical inquiries and problems, but you will also participate in an on-call rotation afterhours support program - as part of a shared team effort. Your role: Delivers end-to-end clinical application support for patient monitoring solutions, including providing telephone-based and remote support to internal and external customers, troubleshooting complex clinical application issues using advanced remote access technologies, and managing escalations through to resolution. Provides on-site support during critical customer situations as needed, takes ownership of issue resolution, and drives improved customer satisfaction and company profitability through timely, effective problem resolution. Drives operational excellence and performance accountability by ensuring accurate and timely submission of individual scorecards, maintaining complete and precise data entry within required systems, and utilizing call center tools to monitor responsiveness and meet service level expectations. Effectively manages company assets—including training, tools, equipment, travel, and expenses—in alignment with company policies while contributing structured feedback and product improvement recommendations to the product management group. Serves as a clinical subject matter expert and collaborative team partner, acting as a key resource to support team objectives and deliver a consistent, positive company image in all customer interactions. Assesses complex clinical issues, gathers and analyzes data, and partners with Technical Support Engineers to define and execute action plans through to resolution. Actively shares knowledge with peers and internal stakeholders to strengthen team capability and improve overall service delivery. Supports continuous improvement and professional development initiatives by contributing to knowledge-based tools, completing all required product and clinical training (TEDs), and ensuring alignment with evolving product capabilities and customer needs. Takes ownership of individual development planning in partnership with leadership, proactively identifying growth opportunities and enhancing expertise to drive higher levels of impact and performance. You're the right fit if: Bachelor of Science Degree in Nursing or Medical Technology required.Must be registered and in good standing with appropriate credentialing body. A minimum of five (5) years of clinical experience preferred. A minimum of three (3) years of experience in a clinical phone support environment preferred. Excellent customer service, communication, multi-tasking and prioritization, and ability to work with minimal supervision required. Advanced knowledge of clinical applications within Patient Monitoring. Scheduled on-call availability will be required. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The hourly pay range for this position in AL,AZ, AR,CO, FL, GA, ID, IL, IN, IO, KS, KY, LS, ME, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PN, SC, SD, TN, TX, UT, VT, USVI, VA, WV, WI and WY is $41.00 to $65.00. The hourly pay range for this position in AK, DE, HI, MD, NM, RI, is $44.00 to $67.00. The hourly pay range for this position in CA, CT, MA, NJ, NY, WA, DC, is $47.00 to $73.00. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact View phone number on click.appcast.io, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights