Hospitality Manager

As a Manager, you will be responsible for overseeing the day-to-day operations of the venue. Your primary focus will be on ensuring excellent customer service, managing staff, maintaining a welcoming atmosphere, and optimizing revenue generation. You will report directly to the General Manager or Owner and collaborate with various departments to achieve business objectives. Key Responsibilities Customer Service Excellence Greet and welcome guests, ensuring a positive and memorable experience. Address customer inquiries, concerns, and feedback promptly and professionally. Monitor service standards and implement improvements to enhance customer satisfaction. Staff Management Recruit, train, and supervise staff, including bartenders, servers, hosts/hostesses, and security personnel. Create staff schedules, review SOP efficiency, and ensure compliance with labor laws and regulations. Conduct performance evaluations, provide feedback, and develop training programs for staff development. Operational Efficiency Oversee daily operations, including opening and closing procedures, inventory management, and cash handling. Monitor cleanliness, maintenance, and safety standards to ensure a comfortable and safe environment for guests and staff. Sales and Revenue Optimization Develop and implement sales strategies to drive revenue and meet sales targets, including promotions, upselling, and special events. Analyze sales and data via PnL reports. Compliance and Regulations Ensure compliance with all relevant laws, regulations, and licensing requirements related to alcohol service, health and safety, sanitation, and labor practices. Conduct regular inspections, audits, and training sessions to maintain compliance standards and mitigate risks. Qualifications Strong leadership, communication, and interpersonal skills. Knowledge of beverage service, mixology, and alcohol laws and regulations. Excellent organizational, problem-solving, and decision-making abilities. Ability to work flexible hours, including evenings, weekends, and holidays. Benefits Competitive salary and performance-based incentives. Health insurance. Opportunities for career growth and advancement within the organization. Staff discounts, training programs, and employee recognition initiatives. #J-18808-Ljbffr