Box Office Specialist

Arts Programming Specialist 2

Coordinates basic marketing, ticket sales, volunteer/event coordination, stage production/design, venue operations initiatives.

The Box Office Specialist coordinates Herberger Institute for Design and the Arts (HIDA) Box Office ticketing and oversees onsite event operations at a variety of performance venues across the Tempe campus. The Specialist supervises a team of student workers and works closely with the Ticket Office Manager in recruitment and training, pre-and-post event planning, overall ticketing operations, data documentation, and is cross trained in all manager duties, including additional community registration/payment systems.

$35,619 annually

Essential Duties:

• Event & Ticketing Operations

  • Coordinate ticketing operations: Assist patrons with online ticket purchases; process complimentary tickets, refunds, and exchanges; and resolve customer inquiries and concerns

  • Manage event resources: Prepare and maintain an up-to-date inventory of all event supplies, materials, and technology; provide event notes, materials and equipment for student staff

  • Support communications: Assist with event coordination communications, prepare event-related resources, and review, edit, and maintain event ticketing links

  • Maintain precise records: Track complimentary tickets, transfers, refunds, and event attendance data

  • Summer duties: Prepare for the upcoming season, assist in managing multi-unit summer programs' registrations/payments and other Dean's Office fiscal administrative duties

• Customer Service & Patron Relations

  • Deliver exceptional service: Provide high-quality experience for all Herberger Institute Box Office ticketed event patrons, including faculty, staff, students, leadership, VIP guests, donors, and the broader community

  • Handle escalation & safety: Resolve patron issues, implement emergency protocols and procedures in response to medical or other incidents, and submit detailed incident reports

• Student Staff Supervision

  • Lead small front-of-house teams: Supervise, onboard, and provide on-the-job training and coaching for small groups of student worker House Managers and Ushers.

  • Coordinate scheduling & time entry: Create and adjust monthly student worker schedules based on availability and event needs and verify/approve student worker hours.

  • Support hiring & development: Assist in the student worker recruitment and hiring process; identify areas for skills growth and provide ongoing mentorship.

• Administration & Strategy

  • Documentation: Update operations manuals and procedures as needed.

  • Data & evaluation: Assist the Manager in analyzing ticketing and event data for program evaluation and participate in action planning for the HIDA Box Office and related unit initiatives.

Desired Qualifications:

• Prior experience delivering high-quality customer service in public-facing, event-based roles

• Strong understanding of standard office procedures, performing arts event terminology, and box office operations

• Experience navigating electronic ticketing systems, digital scanners, Microsoft Office, and Google Workspace (Docs, Sheets, Forms), including basic troubleshooting

• Experience planning, organizing, and scheduling event operations

• Experience training, assigning tasks, and monitoring the performance of (event) staff

• Ability to multitask and thrive within a fast-paced, rapidly changing environment

• Exceptional critical thinking and creative decision-making skills to independently resolve customer complaints and technical issues as well as respond quickly to any emergency incidents

• Outstanding written and verbal communication skills, with the ability to establish and maintain effective working relationships across teams

Working Environment:

• Work Schedule: Event-based and varied. The Specialist's schedule fluctuates during the academic year based on the performing arts season event calendar. The annual schedule is generally determined in advance with some minimal changes.

  • General Commitment: Approximately 30 hours/week

  • Evening and weekend availability is required during the academic year (generally mid-September to early May)

  • Non-Event Weeks & Summer: Weekdays (flexible with Manager approval)

  • Remote Work: Eligible for one hybrid/remote day per week during non-event weeks after 90 days of employment with manager approval

The Herberger Institute comprises six schools: ASU FIDM; the School of Art; The Design School; The Sidney Poitier New American Film School; The GAME School; and the School of Music, Dance and Theatre; as well as the ASU Art Museum and the ASU FIDM Museum. With programs ranked top 20 and more than 135 degree and certificate options in art, architecture, dance, design, fashion, film, gaming, media arts and sciences, music, and more, plus expert faculty, state-of-the-art immersive media facilities, notable performing arts venues, and national and international partnerships, the Herberger Institute is a powerhouse of art, culture and design and a model of inclusive excellence.

In a rapidly changing world, design and the arts aren't luxuriesthey're essential. At the Herberger Institute, we harness the transformative power of creativity to solve real-world challenges and shape a more compassionate, connected future.

Our students work across disciplinescombining science, engineering, design, storytelling and the artsto create solutions that benefit people and the planet. We're expanding access, removing barriers and providing the resources students need to thrive, because the talent to shape the future is already here.

Together, we're designing not just new careers, but new systems of care, connection and possibility.

Total compensation at ASU is defined as more than the salary paid for the valuable work performed to support the success of our ASU students. It includes:

• Salary and wages paid

• Comprehensive package of affordable benefit plans and programs

• Access to world-class educational opportunities at deeply discounted rates

• ASU's total compensation estimator shows the approximate value of your overall compensation

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.

• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Driving is not required for this position.

Campus: Tempe

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.