Front of House Shift Leader

The Shift Leader role at Chick-fil-A Paramus is responsible for all operational activities associated with the front of the restaurant, including order taking and fulfillment, running a shift smoothly, cash management, drive-thru operations, hospitality and team member development. The Shift Leader is prepared to execute daily operations with a high degree of excellence across the above mentioned operational activities. This position supports the position of the Front of House Ops Lead. This role sets the standard for “Operational Excellence” and leads by example while mentoring and developing the team members.

Hourly Pay: starting at $20/hr.

Job Type: Full-time

Shift Leader Benefits:

• Complimentary uniforms
• Every Sunday Off
• Occasional teamwide events
• Scholarship & tuition-reduction opportunities
• Accrue up to 40 hours of Sick Time
• Accrue up to 40 hours of Paid Time Off (Full Time TMs)
• Health insurance (after 1 year tenure)
• 401(k) matching (after 1 year tenure)

Responsibilities Include:

• Deliver a remarkable dining experience for all guests
• Development of Team Leader and Team Member behaviors
• Maintains and develops a sense of urgency that creates a surprisingly fast service
• Execution of systems that ensure a refreshingly clean and safe environment
• Maintains work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the Front of House
• Cash management operations
• Deliver daily performance reports to Leadership Team
• Coaches, evaluates, and holds accountable Front of House Team Members
• Responsible for Opening and/or Closing of Restaurant
• Lead shift of 20-30 Team Members at a time
• Ownership of meeting goals and setting records
• Able to fulfill operational needs in the restaurant at a high level

Required Qualifications:

• 1 Year in Restaurant Leadership Role or Equivalent
• Available to work 3 evenings per week and 3 Saturdays a month
• Strong analytical and problem solving skills
• Experience in operations within customer service industry

Desired Qualifications:

• Drive-Thru Experience
• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must be able to delegate
• This person must be punctual and detail oriented

Core Characteristics:

• Servant Leadership
• Places others before self
• Creates opportunity for other people to achieve success
• Assumes responsibility and does not shift blame to others
• Empathizes with members of the team to lead from a place of trust
• Organization
• Strong communication/verbal skills
• Ability to have situational awareness to organize and reallocate priorities as needed
• Strong attention to detail within the restaurant
• Growth Minded
• Actively works to develop Shift Leader team, and ensure leadership is growing future leaders
• Has an entrepreneurial mindset that seeks to constantly improve and achieve new levels of excellence
• Constantly seeking improvement in experience and efficiency to grow sales of the restaurant
• Clearly communicates vision to the team so it is both heard and comprehended
• Communicates with language that demonstrates positivity, clarity and empowerment to the team

Restaurant type:

• Quick service & fast food restaurant

Weekly day range:

• Monday to Friday
• Saturday, Required
• Sundays off, guaranteed

Ability to commute/relocate:

• Paramus, NJ: Reliably commute or planning to relocate before starting work (Required)

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.