Automotive Service Advisor

At Beaver Auto, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market; creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and are seeking a hard working, eager to learn individual excited to serve alongside of us.

Responsibilities

• Minimum 2+ of experience writing Automotive Service
• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Reinforce company policies and adhere to company standards.
• Comply with applicable laws and regulations.
• Maintain a good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license
• Must be able to communicate effectively in English, both verbally and in writing, to interact with customers and team members.
• Must be comfortable using various computer systems and software. Experience with the Reynolds and Reynolds system is a plus.

What We Offer

• Employee purchase and service discount
• Medical, Dental, Life, Disability insurance
• Flexible Spending Plan
• 401(k) retirement plan
• Paid Vacation
• Family-oriented and friendly work environment
• Tenured leadership and management team, with a focus on career development
• Flexible schedule
• Team outings

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.