In-Room Dining Agent

In-Room Dining Agent

The In-Room Dining Agent is responsible for taking guest orders, coordinating with kitchen and service staff, processing requests accurately, and ensuring timely delivery of food and beverages to guest rooms.

Key Responsibilities

• Answer incoming calls for room service orders professionally and courteously.
• Accurately record food, beverage, and special dietary requests.
• Enter orders into the hotel's point-of-sale (POS) system.
• Communicate order details to kitchen and service teams.
• Monitor order preparation and delivery times.
• Handle guest inquiries, complaints, and special requests promptly.
• Process payments and maintain accurate billing records.
• Coordinate tray pickup and room service follow-up when required.
• Maintain knowledge of menu items, promotions, and hotel services.
• Ensure compliance with hotel standards and food safety regulations.

Qualifications

• High school diploma or equivalent.
• Previous customer service, hospitality, or food service experience preferred.
• Strong communication and telephone etiquette skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and POS system knowledge.
• Excellent problem-solving and guest service skills.

Skills

• Customer service excellence
• Attention to detail
• Time management
• Teamwork and coordination
• Professional communication
• Organization and accuracy

Working Conditions

• May require shifts during evenings, weekends, and holidays.
• Fast-paced hotel environment.
• Frequent interaction with guests and multiple departments.

Compensation: $18.25 - $18.25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.