Order Management Specialist I

Job Description

Job Description

Our Values of honesty, respect, responsibility, discipline, collaboration, open-mindedness, and resourcefulness are deeply intertwined with our culture, fostering an environment where integrity and mutual support thrive, and innovative solutions are encouraged. 

Position Overview:

Under the general supervision of the Order Management Supervisor the Order Management Specialist I will be responsible for accurately entering orders and creating shipments in a timely manner. This person will be expected to understand and follow procedures as provided, have attention to detail, and effective interpersonal skills.

Essential Duties and Responsibilities:

• Accurately key customer orders, sales, marketing and engineering orders into ERP system as assigned
• Accurately process customer EDI orders in ERP system as assigned
• Accurately key sales, marketing and engineering orders into ERP system as assigned
• Accurately key customer returns, credit memos and debit memos into ERP system
• Create return labels for customer returns
• Process credit cards for pay in advance customers
• Process order confirmations, shipment details and invoices on customer portals as assigned
• Make updates to customer orders as requested by buyer, sales representative or sales manager
• Release orders, back orders and future orders in a timely manner
• Generate daily reports for backorder replenishment, outstanding orders, etc.
• Effective communication with other departments as needed
• Work as a team
• Work safely, and report any safety hazards immediately
• Maintain good housekeeping in personal area and all commons areas 
• Perform other duties as assigned

NOTE:  This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

Education and Experience:

• High School Diploma-required
• Bachelor’s Degree-preferred
• 1-2 years in data entry, sales, or customer service-related position-preferred

Competencies and Skills:

• Highly motivated to perform 
• Excellent oral and written communication skills
• Great organization skills and attention to detail
• Excellent interpersonal skills
• Strong computer skills to include experience with Microsoft Office
• Ability and desire to learn and implement new ideas

Physical Demands: 

• Regular and predictable attendance is required
• Ability to sit for prolonged periods of time in front of a computer
• Visual acuity
• Works in an office environment
• Able to lift and move up to 25 pounds occasionally

NOTE:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment and Personal Protective Equipment:

Within any of our facilities, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing and distribution operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.

The following Personal Protective Equipment is required:

• Safety glasses with side shields and hearing protection required when on manufacturing floor

The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

American Outdoor Brands (and its affiliates) is an equal opportunity employer and considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, pregnancy, gender identity, age, national origin, ancestry, veteran status, military service, application for military service, physical or mental disability, genetic information or any other status protected by applicable state or local law. Candidates must possess proper authorization to work in the United States and, where applicable, to possess technical data as defined in the International Traffic In Arms Regulations (ITAR) 22 CFR 120.       10.