IT Help Desk Technician

Job Description

Job Description

IT Help Desk Technician

The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking an IT Help Desk Tech to assist our corporate information technology team! We are hiring immediately, and would love to meet you.

We are looking for a friendly and professional individual to work in our corporate office in Greenville, SC. This position supports IT-related customer support to 100+ sites via help desk, email and phone.

Pay rate of $20-$22 per hour

Location: 601 East McBee Ave. Greenville, SC 29601

Responsibilities

• Respond to inquiries, concerns and requests about IT issues in a prompt and professional manner.
• Gather information and determine the issue by evaluating and analyzing symptoms.
• Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed.
• Identify and escalate priority issues per center’s needs.
• Accurately process and record calls; maintain accurate and thorough records in database.
• Follow up with centers to verify issues have been resolved. Correct any open issues.
• Proactively provide solutions to streamline and upgrade the problem resolution process.

Requirements

Education and Work Experience:

• Minimum of one year of multi-site help desk or call center experience.
• Working knowledge of basic Windows 10, Office 365 Office Suite, and iOS issues.
• Working knowledge of NVR.
• Computer proficiency, including with online ticketing systems and remote support tools.
• Relevant industry experience a plus.

Competencies:

• Strong customer focus with superior customer service skills.
• Ability to listen and troubleshoot effectively.
• Excellent verbal and written communication skills.
• Ability to interact effectively with employees at all levels of the organization.
• Ability to learn and take initiative to solve problems in a fast-paced environment.

Benefits

Why You’ll Love Working at The Sunshine House:
Our team is our family. You invest in our children, and we invest in you!

• Competitive Pay: The pay range is just the starting point. Our hiring managers carefully consider your experience, credentials, & education and complete annual salary evaluations. Ask about how we support advancement (like tuition reimbursement) that may increase your pay.
• Discounted childcare
• Same day pay available
• Referral bonus

• Fantastic Benefits Package: You have lots of choices for health, dental, vision, and other benefits such as AFLAC. Choices afford you control over how you’d like to receive your healthcare, and how much you want to pay for it.
• Affordable Blue Cross Blue Shield plans
• Company-paid life insurance
• 401K retirement plan
• Employee wellness program

• Work-Life Balance: Your paid time off starts accruing from day one. And the longer you stay with the company, the more time off you earn – including 7 paid holidays.
• Monday-Friday schedule
• Employee discounts on major brands like Verizon
• Paid Birthday holiday

About The Sunshine House:
For 50 years, The Sunshine House has provided high-quality early education and childcare for children from 6 weeks to 12 years old. We operate more than 100 schools across 7 states, helping children build a solid educational and social foundation while having fun. Learn more at

The Sunshine House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sunshine House prides itself on closely following state and federal laws designed to keep you protected. Follow the links below to learn about Discrimination, FMLA, and Polygraph protections. Information on additional employee rights can be found posted at each school.

Discrimination Information

FMLA Information

Polygraph Test Information