Customer Advocate
Virtual Vocations Inc
Providing exceptional customer service, the full-time Customer Advocate will respond to inquiries from members, hospitals, and providers while interpreting contracts and resolving membership issues in a remote environment. Key responsibilities Respond to telephone calls, letters, and walk-in inquiries with a high degree of customer service Research and resolve membership and claims issues using applicable policies and membership records Maintain accurate records of inquiries and correspondence in a computerized tracking system Required qualifications High school diploma or GED 2 years of customer service, member services, or claims processing experience Advanced keyboarding knowledge Intermediate knowledge of Microsoft Office
Vacancy posted 5 days ago
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