Customs Brokerage Manager - Freight Forwarding

Position Purpose:

The Customs Brokerage Manager is responsible for the timely and correct filing of entries with US Customs and Border Protection and the ultimate delivery of goods to our customers. This position involves overseeing and participating in daily operations.

Responsibilities:

• Adhere to, train and advise team in areas of Customs Brokerage Regulations.

• Monitor team performance against Company standards and department goals; regular audit of shipment documents and accounting.

• Monitor problem files and implement corrective action when needed.

• Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing.

• Monitor staff training needs; identify and develop training objectives.

• Conduct regular staff meetings; communicate department goals and expectations.

• Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.

• Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.

• Escalate any unresolved issues or risks before they materially impact the organization

• Work closely with other departments and branches to deliver a high level of service to customers.

• Perform other duties as assigned

• Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance

Required skills and qualification/ education/ studies:

• Licensed Customs House Broker preferred

• At least 7 years’ experience as an entry writer and 3 years of supervisor experience.

• Ability to work with demanding deadlines in a high-pressure environment

• Proven analytical and problem-solving skills

• Excellent communication skills, both verbal and written

• Excellent team building skills and ability to work independently

• Good planning and organizational skills; ability to multitask and be a self-starter

• Proven reliability

• MS Word, Excel, PowerPoint experience required

Salary Range: 90,000-120,000 depending on experience.