Supply Chain Operations Specialist II

Operations Support Specialist Pay Range: $20.63 - $25.75 Provide essential operational support in a supply chain environment, facilitating smooth transportation and customer service. Responsibilities Develop working relationships with internal and external customers, maintain customer profiles, and address shipment, billing, status, services, and carrier inquiries. Interface with airlines, shipping, trucking, and related carriers to understand requirements and track shipments. Manage accuracy of documents, update operational/customer data in software systems, and resolve variances. Utilize databases, logs, and other sources to locate and verify operational information. Track orders and shipments, assist with tracing, create and process invoices, and collaborate with customers on payments. Prepare and summarize operational reports, present findings to supervisors, and support quotes and service proposals. Ensure compliance with company policies, maintain a safe work environment, and provide operational guidance. Qualifications High School graduate or GED. Minimum five years of office experience in a logistics/transportation environment. Basic to intermediate proficiency in Microsoft Office, Internet, web‑based, and job‑specific software. Experience utilizing databases and systems to review & verify documentation and information. Ability to prepare basic reports, queries, and operational information. Ability to track and trace basic shipments or products. Understanding of carriers and services in supply chain environments. Effective communication about potential concerns or delays. Comfortable working in a fast‑paced, changing environment, both independently and in a team. Benefits Competitive Paid Time Off 401(k) with company match Health, dental, vision insurance with company contributions to health savings account Prescription coverage Life insurance, accident insurance, short‑ and long‑term disability coverage, employee assistance plan, voluntary additional life insurance Critical illness, identity theft, and legal plan coverage Flexible paid holidays Tuition reimbursement program Equal Opportunity Statement CEVA Logistics is an equal opportunity employer and promotes diversity and inclusion. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic. Applicants are encouraged to use official CEVA communications for recruitment. #J-18808-Ljbffr American President Lines