Back Office Technician - L1

Job Description

Job Description

Title: Back Office Technician (L1)

Summary:

Technician would respond to scheduled assignments involving the imaging, pre-configuration, data migrations and application installation for Windows and OSX systems. This role also involves logistics of receiving, handling and sorting of computer and related peripherals products received from hardware vendors. This self-motivated candidate will follow defined account and departmental policies and procedures as described above.

Essential Duties and Responsibilities:

• Imaging, pre-configuration, data migrations and application installation for Windows and OSX systems.
• Logistics of receiving, handling and sorting of computer and related peripherals products received from hardware vendors.
• Confers with management to assist development of service quality assurance processes and procedures
• Work independently and report progress to your supervising manager

Education/Experience:

• Technical authorization with CompTIA "A+" Certification a plus
• Requires a technical background with at least 1 year of professional experience
• Able to multi-task and prioritize multiple projects
• Good interpersonal skills and organizational skills
• Must be dependable and able to meet deadlines consistently
• Should have the ability to work under pressure and be flexible to adapt to a changing environment
• Troubleshooting and problem experience are helpful
• Must possess excellent communication skills
• General knowledge of Microsoft Office and Google App's
• Must be experienced with a service ticketing database, IE: Remedy, HPSM, Service Now
• Knowledge in one or more operating systems such as Mac OSX, Windows 10 is mandatory

Physical Requirements:

While performing the duties of this job, the employee is required to stand, walk, sit, and reach with hands and arms. The noise level in the work environment is usually moderate. Employee must be able to lift up to 50lbs to occasionally move heavy boxes and/or computer hardware.