Employee Benefits Account Manager

Who We Are At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. What We Offer You At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunities! Benefits you may enjoy working at HUB International Midwest-East: * Medical, Dental, and Vision (PPO, HMO, and HSA) * Comprehensive Wellness Program * 401(k) Retirement Plan * Life and Disability Plans * Vacation, Holiday, Sick, and Personal Time Off * Pet Insurance * Bonus Program * Comprehensive Onboarding Program * Continuing Education / Personal Development Programs * Flexible Work Arrangements * Employee Engagement Events * Dress for Your Day Dress-Code * Service Awards Here's Where You Come In As an Employee Benefits Account Manager, you will manage an assigned book of business. Your focus will be retaining our clients through providing professional, courteous service to our clients, business partners, and HUB colleagues. Job Responsibilities: * Provide quality customer service to existing accounts. * Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts. * Manages a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts. * Mentor, support and train Associate Account Managers and Team Assistants as necessary. * Implement Client Service Plans as directed by the account team and\or Team Leader. * Maintain accurate client information in account management systems as assigned. * Assist the account team in providing quality customer service to existing middle market accounts. * Act in capacity of client manager on assigned middle market accounts. * Pursue a program for personal and professional development. Cultural Expectations: * Determination - unsatisfied until we are the best. We go the extra mile for clients and colleagues. * Ownership - Responsible to each other, our clients, and our goals. * Teamwork - Together we attain greater success. * Sincerity - Giving and receiving direct and caring communication Qualifications: * Life & Health insurance license * 2-5 years of prior benefit experience * Knowledge of Word, Excel, and MS Outlook * A high school diploma with some college preferred * Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members * Ability and willingness to utilize the company's computer system and software required. Good typing skills with an ability to compose clear and concise letters required * Ability to understand policy forms and coverage descriptions required * Organizational skills required * Willingness to attend educational classes desired * High attention to detail essential Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: Up to 25% Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team View email address on click.appcast.io. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.