Mental Health Receptionist

Mental Health Receptionist

At Lorenz Clinic, we believe mental health care begins the moment someone walks through the door. Our mission is to provide relational, systemic, and developmentally informed care—and that starts with the way we greet and support our clients and their families. As a receptionist, you are not "just at the front desk." You are the anchor of the clinic site.

This is a part-time (20 hours/week), hourly position ideal for someone who thrives in a steady support role and wants to contribute to meaningful work—without needing to overextend. We don't oversell the role—but we do know how important it is.

Position Summary

The Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in nature, but its impact is relational: how well this role is performed affects the entire tone and flow of the clinic. You'll be responsible for front desk coverage, scheduling, billing support, communication, and maintaining a welcoming physical environment.

Key Responsibilities

Administrative & Operational

• Prepare, organize, and maintain patient paperwork
• Copy, fax, and file documents as needed
• Maintain office supply inventory and place orders
• Keep reception and lobby areas clean, organized, and welcoming
• Monitor vendor services (e.g., water delivery, shredding service)
• Process and distribute incoming/outgoing mail and faxes
• Take and process credit card payments
• Score and file outcome measures in compliance with Department of Health protocols
• Maintain familiarity with health plan networks and basic insurance requirements

Patient Coordination

• Answer general and new patient phone calls
• Schedule new and existing patients using the EHR system
• Manage patient check-ins and notify clinicians of arrivals
• Handle confidential information with discretion
• Make collections calls for delinquent accounts
• Offer refreshments to clients when appropriate
• Respond calmly and supportively to client needs in a fast-paced setting

Staff & Site Support

• Triage basic staff questions about clinic procedures
• Assist in onboarding tasks for new hires, as assigned
• Support special projects such as preparing new clinic spaces (e.g., deliveries, marketing materials)
• Use personal vehicle for occasional site errands (mileage reimbursed)
• Attend occasional team meetings or trainings outside regular hours or site
• Collaborate with other receptionists to provide coverage across locations if needed
• Report site repair needs and contribute to continuous process improvement

This is an abridged job posting; for a full job description, contact Human Resources.

Qualifications

• High School Diploma or GED required
• Bachelor's degree in psychology, social work, business, or related field preferred
• Minimum 1 year of experience in medical or mental health reception or administrative support
• Clean criminal background check (as required by law)

What We're Looking For

• Strong interpersonal boundaries and emotional maturity
• Comfort interacting with individuals in distress
• Excellent verbal and written communication skills
• Reliable and self-directed; able to manage tasks without constant supervision
• Trustworthy with confidential and sensitive information
• Committed to social justice and client dignity
• Willingness to learn and uphold HIPAA standards and clinic policies

Why This Role Might Be Right for You

• You want a consistent, weekday-only role with no weekend or holiday shifts
• You find meaning in creating order and offering calm, consistent support
• You're interested in behavioral health or healthcare administration
• You want to be part of a mission-driven team, even in a part-time capacity

To apply, please submit a resume and cover letter. In your letter, address your suitability for the role along with a narrative of your demonstrated commitment to the common good. Cover letters speak volumes about professionalism, our superordinate core values, and help us find the best fit for all-involved.