Director of Operations (Multi-Site Medical Practice Manager)

Huntsville Hospital Urgent Care is looking for a Director of Operations to join our team in the Huntsville, AL market. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their 4-6 locations. JOB SUMMARY: The overall operational responsibility for the business functions of the assigned centers (multi-site, with a minimum of 4 centers and a maximum of 10) to ensure service quality, financial results, optimum utilization of resources, efficient delivery of services and a superior patient experience. KEY RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned. • Evaluates patient flow through the center to ensure appropriate utilization of business resources • Monitor wait times for the center and manage the workflow accordingly • Identifies opportunities to increase business and scope of services provided by the center • Ensures high team member morale and a professional, effective, and efficient working atmosphere • Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary • Owns the performance results in regards to patient experience, patient volume, financial results and service standards • Serve as the communication liaison between the home office and all center team members • Understands work flow and function of all positions • Effectively serve as a fill-in on all positions qualified for, when absences or patient volumes warrant additional help • Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, DocuTAP, Healthstream, Front Desk processes and Occupational Health • Implement the policies and procedures from the Home Office. Follow all operational guidelines • Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders SUPERVISORY RESPONSIBILITIES: Oversee all team members assigned within your area WHAT'S REQUIRED? • 3-5 years of healthcare management experience required; Urgent or Primary Care experience is preferred • Working knowledge of work flow and scheduling • Must be able to maintain a highly structured environment FULL-TIME BENEFITS INCLUDE: • Competitive Salary • Medical, Dental, and Vision Options • Retirement savings plans • Continuing Education Reimbursement • Paid Time Off • and MORE! Employment Type: Full Time