Lead Lab Assistant

Overview

Job Description Summary: The Lead Lab Processing Assistant is responsible for overseeing the day-to-day operations in the reference lab. The Lead Lab Processing Assistant is to provide guidance and support to staff.Job Description: Perform duties as Lab Processing Assistant. Assist coordinator with day-to-day operations in the Reference Lab. Be able to support staff, train new employees, continuous training support with current staff. Placing safety events and quality and safety data as needed. Assisting Supervisor/Coordinator with record of conversations and coaching with staff as needed. Investigating errors, workflow issues a helping to assist with changes as needed. Ordering supplies and monitoring inventory as needed. Putting in maintenance tickets as needed.Essential Functions: Ensure timely and accurate registration of patient orders by transcribing and processing demographic, financial and clinical information. Looking for unreleased and releasing orders as needed. Correctly identifying and registering patients based on the information provided by the client.Accurately enters necessary patient information for Laboratory Patients. Accurate and timely scanning of available documents into the EMR for proper hospital record keeping. Accurately enters orders for testing to be done. Accurately releases orders for Epic Ambulatory clients. Prioritizes, anticipates, and provides timely and accurate registrations in order to ensure efficient and effective workflow.Adjusts sequence of registration based on departmental need. Identifies potential problems and imitates corrective action. Puts in and follows up on LIS/IT tickets as necessary to resolve issues. When following up with a client, patient, family, co-worker, care giver, provider or leaders always using appropriate customer service and behavior standards.Specimens are processed within a minimal time frame to ensure specimens are processed in a timely manner once received into the laboratory. Ability to use provided tools to review specimens tracking information, client information, and testing requirements. Develops and maintains job knowledge to perform job duties. Attends required training updates on computer systems and other updates. Communicate with fellow lab staff as needed when communication is needed. Seeks and willingly accepts assignments and broadening of job scope. Completes other tasks as assigned. Effectively utilized resources and opportunities, seeking clarification when necessary. Willingness and ability to train and support peers and new employees; Practices service always behaviors with other staff members.Is receptive and supportive of change. Learns rapidly and adapts quickly to change. Notifies customers of delays in transport. Properly stores specimens according to protocol.
Qualifications

Education: Lab Science Experience In Lieu of Education or College Diploma: Chemistry, Biology or Related Field

Work Experience:

3-5yrs of experience in a clinical lab as a lab assistant, processing assistant or phlebotomist that also processes samples

and

1-3yrs of experience in a leadership role.


Responsibilities

Oversees the daily operations of the procurement/processing area and acts as a resource to the employees in that section

• Oversees daily activities and redistributes duties
• Handles incoming phone calls to areas and responds appropriately
• Demonstrates leadership ability by offering assistance, leadership, and functional guidance to staff.
• Able to perform the duties of the personnel within the procurement/processing area and function in a staff position when there are unexpected staff shortages or high workload.
• Follows lab test catalog and testing requirement guidelines set by testing lab
• Oversees and maintains inventory.
• Monitors pending collections, specimen tracking and follow-up with samples was needed in a timely manner
• Provides instruction through skill training as well as functions as a technical resource for section
• Works closely with staff to ensure policies and procedures are followed and communicates instances of non-compliance to the management staff.
• Keeps abreast of procedural changes and communicates those changes to staff; updates procedure manuals as needed.
• Sets the example for expectations and acts as a mentor to staff.
• Works with laboratory management to ensure cost-effective operation of the department by identifying and implement cost saving measures.

Functions in the role of key contact and problem resolution

• Demonstrates problem-solving skills.
• Provides effective training to staff to facilitate problem-solving skills.
• Thoroughly investigates and documents all incidents and follows up with staff involved
• Interacts with Coordinator and/or manager regarding incidents
• Handles incoming phone calls
• Functions as a liaison between procurement/processing staff, nursing units, technical staff, and laboratory management.
• Communicates changes impacting the department.
• Communicates with patients and clients as follow up to problem solving.

Responsible for training and oversight of new phlebotomy staff

• Responsible for development of training materials for section, subject to approval by coordinator and manager.
• Assures that all staff is adhering to policy /procedure
• Responsible for oversight of new employee's progress through competency checklist.
• Responsible to inform coordinator and manager of problems/concerns encountered during orientation period
• Functions as key contact person for new staff members
• Demonstrates familiarity with reference materials
• Capable of performing duties while handling conflicting demands and personalities

Performs additional support duties not necessarily directly related to Procurement and Customer Service

• Provides training and consultation to internal and external customers.
• Coordinates efforts with out-patient and in-patient areas, shares ideas to improve service.
• Assists with special reports as requested.
• Maintains knowledge of compliance to be able to adhere to regulations.
• Attends meetings and educational sessions as needed.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: .


Compensation and Benefits

The compensation range for this position is $20.59per hour - $34.39per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.