Front Desk Staff

VIO Med Spa is a nationally recognized leader in medical aesthetics, wellness, and personalized beauty transformations. Our mission is to help every guest look and feel their absolute best by combining cutting‑edge technology, evidence‑based treatments, and an exceptional client experience. At VIO, we believe confidence begins with self‑care. Our highly trained team of medical professionals, aesthetic providers, and guest experience specialists work together to create customized treatment plans tailored to each individual’s goals. From injectables and body contouring to advanced skincare and wellness services, we are committed to delivering safe, effective, and results‑driven care in a luxurious, welcoming environment. We pride ourselves on cultivating a positive team culture built on professionalism, collaboration, integrity, and a passion for exceeding expectations. Every interaction matters, and our front desk team plays a vital role in creating the five‑star experience our guests know and love. Role Description VIO Med Spa is seeking an enthusiastic, polished, and customer‑focused Front Desk Coordinator to join our Jacksonville team. This is a full‑time, on‑site position with availability required Monday ‑ Saturday. Schedule The schedule follows a rotating two‑week pattern: Week 1: Monday through Saturday with one scheduled weekday off. Week 2: Monday through Friday, with weekends off. As the first and last point of contact for every guest, the Front Desk Coordinator is responsible for creating a warm, professional, and memorable experience from the moment a guest walks through our doors. This role goes far beyond answering phones—it serves as the face of the spa and is essential in ensuring seamless daily operations. Responsibilities Responsibilities include welcoming guests, managing appointments, answering incoming calls, responding to inquiries, processing payments, assisting with retail purchases, maintaining provider schedules, and ensuring the lobby and reception areas remain clean, organized, and inviting. The Front Desk Coordinator will also educate guests on memberships, promotions, and available services while helping create an exceptional guest journey that encourages loyalty and repeat visits. The ideal candidate is energetic, detail‑oriented, thrives in a fast‑paced environment, enjoys building relationships, and is passionate about providing outstanding customer service. Success in this role requires excellent communication skills, strong organizational abilities, professionalism, and the confidence to multitask while maintaining a positive and welcoming attitude. Qualifications Excellent phone etiquette, verbal communication, and interpersonal skills. Previous experience in customer service, front desk, receptionist, concierge, hospitality, or guest relations. Minimum of one year of experience in a medical spa, aesthetic practice, dermatology, plastic surgery, healthcare, or a related luxury service environment is preferred. Strong computer literacy with the ability to learn scheduling and point‑of‑sale software quickly. Exceptional organizational skills with the ability to multitask and prioritize in a fast‑paced setting. Professional appearance and demeanor with a passion for creating exceptional guest experiences. Comfortable discussing memberships, retail products, and promotions with guests. Reliable, punctual, and able to work a flexible schedule, including Saturdays. Team‑oriented with a positive attitude and willingness to support coworkers when needed. High school diploma or equivalent required; additional education in business, hospitality, healthcare, or customer service is a plus. #J-18808-Ljbffr