Service BDC Operator
Ray Catena BMW of Westchester
Service Bdc Operator
Are you a motivated and customer-focused individual with strong communication skills?
Are friendly and positive two words that can describe you?
GREAT!
Join our team as a Service BDC (Business Development Center) Operator and play a key role in delivering exceptional customer service at our dealership!
As a Service BDC Operator, you will be responsible for handling inbound and outbound calls and assisting customers with their service-related inquiries.
Your goal is to enhance the customer experience by providing timely and professional service while driving business growth for our service department.
Responsibilities:
- Answer customer inquiries, provide information about products and services, and help resolve customer concerns and complaints.
- Update customer information and maintain accurate records of interactions.
- Confirm service appointments.
- When necessary, escalate complex or difficult issues to supervisors or other specialists for further assistance.
Qualifications:
- Prior experience in customer service, call centers, or automotive BDC is a plus
- Strong communication skills (verbal and written) with a professional phone presence
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills
- Passion for delivering excellent customer service
- Interest in learning more about vehicle maintenance and dealership service operations
- Ability to follow detailed instructions accurately
- Strong work ethic and reliability
- Positive attitude and a team-oriented mindset
- Bilingual is a plus
- High school diploma or equivalent required
Benefits:
- 401(k)
- Medical, Dental, Vision insurance
- Life insurance
- Opportunities for advancement
- Paid time off and vacation
Schedule:
- Monday to Friday 10:00am 7:00pm
- Every other Saturday (7:45am 4:00pm)
Background check and drug testing is required. Marijuana is not a disqualifier.
Ray Catena BMW of WestchesterVacancy posted 26 days ago
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